Senior Collections Analyst — Cash Flow Champion

CO4007 CDW South Africa (Pty) LTD; Cape Town; On-site; ZAR 480,000 - 720,000; Full time

Job summary

CDW is seeking a Senior Collections Analyst to manage an accounts portfolio, drive cash collection, and minimise bad debt while delivering excellent customer experience. The role involves resolving disputes, managing overdue accounts, and supporting daily collections operations to meet cashflow objectives.

You will maintain accounts within credit limits, liaise with sales, and record all customer interactions.

Qualifications

• Senior level experience of Credit Control processes
• Working in a team environment, in a fast-moving industry
• Appreciation of the role of Collections Industry
• Communication with key stakeholders
• Competent IT skills, Excel

Responsibilities

• Maintain Customer accounts within the designated credit limit and aged debt profile
• Ensure all sums are paid on outstanding accounts to terms
• Attend regular meetings with sales and other departments to minimise customer disputes
• Record all summary details of all contact with Customers
• Process any credit held orders and contact sales/customers where necessary
• Record and action all queries and disputed invoices
• Prepare accounts for review by Management when required
• Process journal adjustments as necessary
• Ensure documentation / filing kept up to date and accurate
• Assist with new customer on-boarding
• Refer any accounts where problems exist at an early stage and prepare accounts for litigation
• Visit customers when necessary to ensure the smooth running of the account
• Ensure maximum efficiency of the Sales Ledger by liaising with other departments within CDW
• Cover holiday periods and assist with any departmental needs as and when necessary
• Carry out other tasks as detailed by the Credit Manager or Company Management
• Work closely with Collections Managers to support initiatives and projects for process improvement
• Management of the team cash sheets to maintain the accuracy of sales ledger for collection purposes
• Own the onboarding and training of new staff members
• Assist with training of existing team members
• Be a “Go To” member of the team.
• Specialise in a field to support the collections’ function.
• Assist with team reporting
• Being responsible for ad hoc projects
• Presenting both to the Collections team and externally where required
• Being involved with process improvements and system implementations

Skills

Credit control

Teamwork

Stakeholder communication

IT skills

Tools

Excel

Job description

CDW is seeking a Senior Collections Analyst to manage an accounts portfolio, drive cash collection, and minimise bad debt while delivering excellent customer experience. The role involves resolving disputes, managing overdue accounts, and supporting daily collections operations to meet cashflow objectives.

You will maintain accounts within credit limits, liaise with sales, and record all customer interactions.