Senior Client Success Manager

Humanz; Sandton; On-site; ZAR 350,000 - 500,000; Full time

Job summary

Humanz in Sandton is seeking a Client Service Manager to oversee influencer marketing campaigns. This role involves designing strategies, managing client relationships, and ensuring campaign success within budget. Ideal candidates should have 3-4 years of client service experience focusing on influencer marketing, a strong industry network, and ideally some SAAS experience. Join our dynamic team and contribute positively to our culture while delivering high-quality campaigns.

Qualifications

• 3-4+ years of experience in Client Service, mainly in influencer marketing.
• Strong existing network in the influencer marketing industry.
• Experience in SAAS industry is a plus.

Responsibilities

• Create strategies and creative concepts for influencer campaigns.
• Identify and manage influencers during campaigns.
• Act as the primary point of contact with clients.
• Compile campaign reports and manage budgets.

Skills

Influencer marketing campaign management

Account & relationship management

Campaign reporting and communication

Marketing strategy and creativity

Financial & operational management

Independent team work

Job description

The purpose of this role is to ensure the success of Humanz’ customers by either designing, planning, and managing influencer marketing campaigns from concept to finish via the Humanz technology platform; as well as onboarding new clients & ensuring their successful usage of the Humanz technology platform. This role also has a commercial focus, ensuring your clients spend their allocated budget within the designated time frame.

The role requires the following skills:

• Previous experience in the management of influencer marketing campaigns;
• Great account & relationship management skills, including previous experience;
• Great campaign reporting and written communication skills;
• Good marketing strategy and creative skills;
• Good financial & operational management skills;
• Able to work independently within a small but dynamic team.

Core focus & responsibilities:

• Create strategies and creative concepts for influencer campaigns;
• Identify the most suitable influencers and verify them via Humanz;
• Contact influencers, brief them and manage them during campaigns;
• Ensure campaign targets are met within agreed budgets and costs;
• Compile campaign reports;
• Act the as the primary point of contact with clients, guiding them, and communicating progress throughout;
• Assist new customers and influencers with their on-boarding;
• Answer questions and queries from customers and influencers;
• Manage the creation of cost estimates for customers and obtaining signed contracts, estimates or purchase orders;
• Report on completion of work, revenue and costs within the Humanz backoffice;
• Assist the CEO with other operational requirements within this growing business.

Your main KPI’s are :

• Retain your customers by delivering high quality campaigns and programs for them;
• Grow spend from your customers by upselling or proposing new ideas to them;
• Deliver campaigns or programs that can be turned into case studies for the business;
• Develop skills from the team members reporting to you;
• Contribute positively to the work environment/culture and the team, in line with the company’s values. Be a nice human!

Previous experience for the role should include:

• 3-4 + years’ experience in Client Service (majority being in influencer marketing)
• Strong existing network within influencer marketing industry
• SAAS industry experience a plus