Client Success Manager

Humanz; Sandton; On-site; ZAR 334,800 - 558,000; Full time

Job summary

Humanz is looking for an experienced professional to oversee influencer marketing campaigns from start to finish in Sandton, Gauteng. The role demands 3+ years in campaign management, strong client relationship skills, and a creative marketing mindset. Responsibilities include developing strategies, managing influencers, ensuring budget compliance, and reporting. The ideal candidate will have proven financial management skills and the ability to operate independently while contributing to the team's success.

Qualifications

• 3+ years experience managing influencer marketing campaigns or programs.
• Customer relationship management or account management experience.
• Strong existing network within the influencer marketing industry.

Responsibilities

• Create strategies and creative concepts for influencer campaigns.
• Identify and verify suitable influencers.
• Contact and manage influencers during campaigns.
• Ensure campaign targets are met within budgets.
• Compile campaign reports.
• Act as primary contact with clients.
• Assist with onboarding of customers and influencers.
• Manage cost estimates and contracts.
• Report on work completion and costs.
• Assist CEO with operational requirements.

Skills

Influencer marketing campaign management

Account and relationship management

Campaign reporting

Marketing strategy

Financial management

Independent working

Job description

The purpose of this role is to ensure the success of Humanz’ customers by either designing, planning, and managing influencer marketing campaigns from concept to finish via the Humanz technology platform; as well as onboarding new clients & ensuring their successful usage of the Humanz technology platform. This role also has a commercial focus, ensuring your clients spend their allocated budget within the designated time frame.

Required Skills

• Previous experience in the management of influencer marketing campaigns.
• Great account & relationship management skills, including previous experience.
• Great campaign reporting and written communication skills.
• Good marketing strategy and creative skills.
• Good financial & operational management skills.
• Able to work independently within a small but dynamic team.

Core Focus & Responsibilities

• Create strategies and creative concepts for influencer campaigns.
• Identify the most suitable influencers and verify them via Humanz.
• Contact influencers, brief them and manage them during campaigns.
• Ensure campaign targets are met within agreed budgets and costs.
• Compile campaign reports.
• Act as the primary point of contact with clients, guiding them, and communicating progress throughout.
• Assist new customers and influencers with their onboarding.
• Answer questions and queries from customers and influencers.
• Manage the creation of cost estimates for customers and obtaining signed contracts, estimates or purchase orders.
• Report on completion of work, revenue and costs within the Humanz backoffice.
• Assist the CEO with other operational requirements within this growing business.

Preferred Experience

• 3+ years experience managing influencer marketing campaigns or programs.
• Customer relationship management or account management experience.
• Strong existing network within the influencer marketing industry.