Senior Client Services Operations Leader

Outsized; Cape Town; On-site; ZAR 1,000,000 - 1,400,000; Full time

Job summary

Outsized is seeking an experienced Operations Manager to lead a Client Services team within a regulated investment and financial services environment.

The role provides strategic leadership across operational service delivery, client and intermediary experience, transformation, risk management, regulatory compliance, financial management, stakeholder engagement, and people leadership.

Qualifications

• Senior operations leadership experience within a LISP, investments, wealth management, or financial services environment.
• Strong knowledge of FAIS, FICA, FSCA, and TCF requirements.
• Proven experience leading large teams and driving operational excellence.
• Strong stakeholder, project, and change management skills.
• Data-driven with experience improving service delivery, efficiency, and client outcomes.

Responsibilities

• Lead and manage the Client Services Operations team.
• Ensure excellent service delivery to clients and intermediaries.
• Drive operational efficiency, process improvements, and business transformation initiatives.
• Use data and reporting to improve performance and decision-making.
• Ensure compliance with FAIS, FICA, FSCA regulations, and TCF principles.
• Manage operational risk, governance, and regulatory requirements.
• Oversee budgets, workforce planning, and resource management.
• Manage key stakeholder and outsourced service provider relationships.
• Lead strategic projects, system enhancements, and operational change initiatives.
• Develop and coach managers while building a high-performing team.

Job description

Outsized is seeking an experienced Operations Manager to lead a Client Services team within a regulated investment and financial services environment.

The role provides strategic leadership across operational service delivery, client and intermediary experience, transformation, risk management, regulatory compliance, financial management, stakeholder engagement, and people leadership.