Senior Claims Handler - Marine & Cargo

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Private medical aid

Life assurance

Retirement fund

Training and certifications

Job summary

Placements24 is seeking a seasoned Senior Claims Handler with expertise in Marine and Cargo insurance to join our client in Richards Bay, KwaZulu-Natal. You will manage complex marine and cargo claims from notification to settlement, ensuring policy adherence and regulatory compliance, while coordinating with surveyors, loss adjusters, and legal counsel.

You will lead investigations, assess coverage under ICA/Hull Clauses, negotiate settlements, and ensure timely reserving and payments.

Qualifications

• A relevant qualification in Maritime Studies, Law, Insurance, or a related discipline.
• Minimum 6 years of dedicated experience in handling marine and cargo insurance claims.
• Deep understanding of marine insurance principles, policy wordings, and relevant legislation.
• Ability to interpret complex technical reports and legal documents.

Responsibilities

• Manage a portfolio of marine and cargo insurance claims from notification to settlement.
• Investigate loss or damage causes and gather necessary evidence and documentation.
• Assess coverage against policy terms and international conventions.
• Appoint and manage surveyors, loss adjusters, and legal counsel.
• Negotiate settlements with claimants, brokers, and other parties.
• Ensure timely reserving and claims payments, keeping detailed files.
• Provide expert marine and cargo insurance guidance to teams and clients.
• Stay updated on maritime law and regulatory changes.
• Identify trends and risks within the marine and cargo portfolio.

Skills

Negotiation

Communication

Analytical thinking

Independent work

Attention to detail

Education

Maritime Studies / Law / Insurance related qualification

Tools

Claims management software

Job description

About the Role

Our client, a specialist insurer with a global reach, is seeking a seasoned Senior Claims Handler with expertise in Marine & Cargo insurance to join their esteemed team. This role is based in the strategic port city of Richards Bay, KwaZulu-Natal . You will be responsible for managing complex marine and cargo claims from initial notification through to settlement, ensuring adherence to policy terms, legal requirements, and company standards. This position requires a meticulous approach, strong investigative skills, and the ability to navigate the intricacies of international trade and maritime law. The ideal candidate will contribute to maintaining the firm's reputation for excellence in claims management.

Key Responsibilities

• Manage a portfolio of marine and cargo insurance claims, including hull, machinery, cargo, and liability claims.
• Conduct thorough investigations into the cause and extent of loss or damage, gathering all necessary evidence and documentation.
• Assess claims against policy coverage, applicable clauses, and international conventions.
• Appoint and manage surveyors, loss adjusters, legal counsel, and other third parties as required.
• Negotiate settlements with claimants, brokers, and other involved parties, aiming for fair and efficient resolutions.
• Ensure timely and accurate reserving and claims payments.
• Maintain detailed and up-to-date claims files, documenting all activities and decisions.
• Provide expert advice and guidance on marine and cargo insurance matters to internal teams and clients.
• Stay abreast of changes in maritime law, industry best practices, and regulatory landscapes.
• Identify and report on trends and potential risks within the marine and cargo insurance portfolio.

Requirements

• A relevant qualification in Maritime Studies, Law, Insurance, or a related discipline.
• A minimum of 6 years of dedicated experience in handling marine and cargo insurance claims.
• Deep understanding of marine insurance principles, policy wordings (e.g., Institute Cargo Clauses, Institute Hull Clauses), and relevant legislation.
• Proven ability to interpret complex technical reports and legal documents.
• Excellent negotiation, communication, and interpersonal skills.
• Strong analytical and problem-solving capabilities with meticulous attention to detail.
• Proficiency in claims management software and standard office applications.
• Ability to work independently and manage a demanding workload.
• Experience dealing with international claims and diverse cultural contexts is a plus.
• Must be located in or willing to relocate to Richards Bay, KwaZulu-Natal .

Benefits

Our client offers a competitive salary, complemented by a performance-based bonus scheme and a comprehensive benefits package including private medical aid, life assurance, and a generous retirement fund. You will have access to specialized training and continuous professional development opportunities, including support for relevant maritime and insurance certifications. The company fosters a culture of expertise and collaboration, offering significant opportunities for career progression within its specialist divisions. Work in a key strategic location with a stable and globally recognized insurance leader. Contribute to a vital sector of the economy in Richards Bay .