Claims Adjuster - Marine & Cargo

Placements24; Richards Bay; Hybrid; ZAR 500,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary package

Career development opportunities

Job summary

Placements24 is seeking an experienced Claims Adjuster for Marine & Cargo insurance based in Richards Bay, KwaZulu-Natal. The role requires handling investigations, assessments, and settlements of cargo and vessel claims with a focus on international trade and maritime regulations.

You will inspect vessels and cargo, gather evidence, and negotiate settlements while coordinating with legal counsel, surveyors, and other experts.

Qualifications

• Degree or professional qualification in Maritime Law, Marine Insurance, Logistics, or related field.
• Minimum 4 years of hands-on marine and cargo claims experience.
• Deep knowledge of marine insurance policies (e.g., ICC, IHC).
• Understanding of maritime operations, shipping and logistics.
• Strong investigative, analytical and problem-solving abilities.
• Excellent negotiation and conflict-resolution skills.

Responsibilities

• Investigate and assess claims related to marine and cargo insurance, including hull, machinery, and loss of freight.
• Determine coverage, liability, and extent of loss per policy terms.
• Conduct inspections of damaged vessels, cargo, and related incidents.
• Gather evidence, interview witnesses, and collect documentation (bills of lading, survey reports).
• Negotiate settlements with policyholders, their representatives, and third parties.
• Manage claims from initiation to closure with timely processing.
• Liaise with legal counsel, surveyors, and other experts as required.
• Identify and report on subrogation opportunities.
• Maintain accurate claim files and records.
• Stay updated on international maritime laws and best practices.

Skills

Investigative skills

Analytical skills

Negotiation

Written and verbal communication

Education

Maritime Law / Marine Insurance qualification

Tools

Claims management software

Job description

About the Role

Our client, a distinguished insurer specializing in niche markets, is seeking an experienced Claims Adjuster to manage their Marine & Cargo insurance claims. This critical role is based in Richards Bay, KwaZulu-Natal , a key hub for maritime trade. The ideal candidate will possess a deep understanding of marine insurance principles, cargo handling, and international trade regulations. You will be responsible for investigating, assessing, and settling claims arising from damage or loss of cargo, vessels, and associated maritime risks. This position requires a proactive approach, excellent investigative skills, and the ability to negotiate effectively with various stakeholders, including ship owners, cargo owners, and legal professionals. The role offers a hybrid working arrangement, allowing for flexibility while ensuring essential on-site presence in Richards Bay to facilitate inspections and client interactions. You will play a vital part in protecting our client's interests and ensuring fair outcomes for policyholders. The dynamic nature of marine insurance demands adaptability and a commitment to excellence.

Key Responsibilities

• Investigate and assess claims related to marine and cargo insurance, including hull, machinery, and loss of freight.
• Determine coverage, liability, and the extent of loss or damage according to policy terms.
• Conduct thorough inspections of damaged vessels, cargo, and related incidents.
• Gather evidence, interview witnesses, and collect relevant documentation (e.g., bills of lading, survey reports).
• Negotiate settlements with policyholders, their representatives, and third parties.
• Manage claims from initiation to closure, ensuring timely and efficient processing.
• Liaise with legal counsel, surveyors, and other experts as required.
• Identify and report on potential subrogation opportunities.
• Maintain accurate and comprehensive claim files and records.
• Stay abreast of international maritime laws, conventions, and industry best practices.

Requirements

• A relevant degree or professional qualification in Maritime Law, Marine Insurance, Logistics, or a related field.
• Minimum of 4 years of hands‑on experience in handling marine and cargo insurance claims.
• In‑depth knowledge of marine insurance policies (e.g., Institute Cargo Clauses, Institute Hull Clauses).
• Strong understanding of maritime operations, shipping, and logistics.
• Excellent investigative, analytical, and problem‑solving skills.
• Proficiency in negotiation and conflict resolution.
• Strong written and verbal communication skills.
• Ability to work independently and manage a caseload effectively.
• Experience with hybrid work models and comfortable with occasional site visits.
• Familiarity with claims management software is a plus.

Benefits

• Competitive salary package.
• Performance‑based bonuses.
• Comprehensive medical aid and retirement benefits.
• Hybrid work model offering flexibility.
• Opportunities for professional development and international exposure.
• Work within a specialized and respected insurance niche.
• Generous leave allowance.
• Supportive team environment in Richards Bay, KwaZulu-Natal .