Senior Claims Assessor - Specialized in High-Value Properties

Placements24; Pietermaritzburg; Ibrido; ZAR 600.000 - 900.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary package

Performance-based bonuses

Medical aid and retirement fund

Professional development

Hybrid remote options

Work-life balance

Descrizione del lavoro

Placements24 is seeking a Senior Claims Assessor in Pietermaritzburg to lead investigations of complex, high-value property claims. The role combines on-site collaboration with remote flexibility, supporting efficient settlements and rigorous documentation.

You will review policies, negotiate settlements, and guide junior staff while ensuring compliance and high standards of service. Travel within the Pietermaritzburg area may be required.

Competenze

• Minimum 5 years in insurance claims, with strong property claims focus.
• Proven track record handling complex/high-value claims.
• Deep knowledge of policies, legal frameworks, and claims management best practices.
• Excellent negotiation, communication, and interpersonal skills.
• Willingness to travel within Pietermaritzburg area for assessments.

Mansioni

• Conduct investigations and assessments of complex claims, focusing on high-value property damage.
• Determine policy coverage, liability, and financial exposure.
• Negotiate settlements with claimants and legal representatives in a timely manner.
• Prepare detailed reports and recommendations for closure or further action.
• Liaise with adjusters, legal counsel, and repair services as required.
• Provide guidance to junior claims handlers and team members.
• Ensure compliance with regulations and company policies.
• Maintain accurate claim activity records in the CMS.

Conoscenze

Negotiation

Communication

Interpersonal skills

Analytical thinking

Problem solving

Attention to detail

Claims software proficiency

MS Office

Formazione

Tertiary qualification in Insurance or Law

Strumenti

Claims management software

MS Office

Descrizione del lavoro

About the Role

Our client, a leading insurance provider, is seeking a highly experienced Senior Claims Assessor to join their dynamic team in Pietermaritzburg . This role is critical in managing and resolving complex insurance claims, particularly those involving high-value properties. You will be instrumental in upholding the company's reputation for efficient and fair claim settlements. The position offers a blend of on-site collaboration and the flexibility of remote work, making it ideal for professionals who value both teamwork and autonomy. This is a fantastic opportunity to leverage your expertise in a challenging yet rewarding environment, contributing directly to customer satisfaction and the company's success in the KwaZulu-Natal region. You will work closely with a team of dedicated professionals, fostering a collaborative atmosphere focused on achieving outstanding results and maintaining the highest standards of service excellence within the insurance sector.

Key Responsibilities

• Conduct thorough investigations and assessments of complex insurance claims, with a focus on high-value property damage.
• Accurately determine policy coverage, liability, and the extent of financial exposure.
• Negotiate settlements with claimants, policyholders, and legal representatives in a professional and timely manner.
• Prepare detailed reports, documentation, and recommendations for claim closure or further action.
• Liaise with external adjusters, legal counsel, and repair services as required.
• Provide expert advice and guidance to junior claims handlers and other team members.
• Ensure compliance with all relevant industry regulations and company policies.
• Maintain accurate and up-to-date records of all claim activities within the company's claims management system.
• Proactively identify potential fraud indicators and **escalate investigations accordingly**.
• Contribute to the continuous improvement of claims handling processes and procedures.

Requirements

• A minimum of 5 years of experience in insurance claims assessing, with a strong emphasis on property claims.
• Proven track record in handling complex and high-value claims.
• In-depth knowledge of insurance policies, legal frameworks, and claims management best practices.
• Excellent negotiation, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities with meticulous attention to detail.
• Proficiency in claims management software and standard office applications.
• A relevant tertiary qualification in Insurance, Law, or a related field is highly advantageous.
• Ability to work independently and as part of a collaborative team.
• Must be willing to travel occasionally within the Pietermaritzburg area for assessments.
• Demonstrated commitment to ethical conduct and professional integrity.

Benefits

• Competitive annual salary package commensurate with experience and qualifications.
• Performance-based bonuses awarded for exceptional claim handling and customer satisfaction.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development, training, and career advancement within the organization.
• A supportive and collaborative work environment with a strong emphasis on work-life balance.
• Access to cutting-edge technology and resources to facilitate efficient claim management.
• Potential for flexible working arrangements, including hybrid remote options.