Senior Change Manager - ITIL Change & Release Lead

Boardroom Appointments; Gqeberha; On-site; ZAR 480,000 - 700,000; Full time

Job summary

Boardroom Appointments is seeking a Change Control Manager to safeguard continuous IT service availability by governing change requests in live production environments. The role oversees the change control lifecycle and ensures minimal disruption of services.

You will lead change control processes, assess risks, prioritize changes, and coordinate with technical teams while following ITIL practices. A bachelor's degree in CS/IT and 3+ years in change control/release management are required.

Qualifications

• Bachelor's degree or equivalent in Computer Science or Information Technology.
• At least 3 years' experience in change control and/or release management in an IT services environment.
• Experience working with internal and external stakeholders.
• Experience analyzing processes and recommending improvements.
• Experience leading a team of experts in change control/release management.

Responsibilities

• Develop and implement the change control strategy, policy, and method.
• Apply ITIL principles to relevant policy and processes.
• Lead the complete change management lifecycle for simple changes and ensure successful execution.
• Classify and prioritize change requests by importance, impact and complexity.
• Assess risk and technical impact and coordinate with the appropriate technical teams.
• Plan, coordinate and prioritize changes with relatedness and priority; track, manage and report fulfilment.
• Participate in review boards to assess changes and analyze the process.
• Produce reports on change volumes, types and failure rates.
• Coach and develop teams to achieve objectives.

Skills

Change control

Release management

ITIL

Stakeholder management

Process improvement

Education

Bachelor's degree in Computer Science or Information Technology

Job description

Boardroom Appointments is seeking a Change Control Manager to safeguard continuous IT service availability by governing change requests in live production environments. The role oversees the change control lifecycle and ensures minimal disruption of services.

You will lead change control processes, assess risks, prioritize changes, and coordinate with technical teams while following ITIL practices. A bachelor's degree in CS/IT and 3+ years in change control/release management are required.