Senior Catering Operations Manager (Remote)

Placements24; Midrand; Hybrid; ZAR 1,200,000 - 2,000,000; Full time

Job summary

Placements24 is seeking a Senior Catering Operations Manager to lead a remote operations team and ensure flawless catering event execution across multiple locations.

You will develop strategic plans, oversee budget, uphold food safety standards, mentor dispersed staff, and collaborate with planners, clients, and suppliers to deliver outstanding experiences.

Qualifications

• Minimum 7 years in catering operations management with senior leadership experience.
• Proven ability to manage remote teams and operations.
• Strong understanding of catering logistics, food safety, and event planning.
• Excellent organisational, time management and problem-solving skills.

Responsibilities

• Develop and implement strategic plans for remote catering services aligned to company goals.
• Oversee day-to-day remote catering operations ensuring quality, safety, and client satisfaction.
• Mentor a geographically dispersed team with clear direction and feedback.
• Coordinate with event planners, clients, and suppliers from menu to delivery.
• Improve workflows to boost efficiency and reduce waste in a remote setting.
• Monitor budgets and identify cost-saving opportunities to meet profitability targets.

Job description

About the Role

Our client, a dynamic and rapidly expanding culinary enterprise, is seeking a highly motivated and experienced Senior Catering Operations Manager to lead their remote operations team. This pivotal role demands exceptional organizational skills, a deep understanding of catering logistics, and a proven ability to manage teams and projects from a distance. The successful candidate will be instrumental in ensuring the seamless execution of catering events, maintaining high standards of quality, and driving operational efficiency across all remote initiatives. This is a unique opportunity to shape the future of remote catering management within a forward-thinking organization. You will have the autonomy to implement innovative solutions and contribute directly to the company’s growth strategy. The ideal candidate thrives in a fast‑paced, results‑oriented environment and possesses a passion for delivering outstanding client experiences, even in a virtual setting.

Key Responsibilities

• Develop and implement strategic operational plans for all remote catering services, aligning with company objectives.
• Oversee the day-to-day operations of the remote catering division, ensuring adherence to quality standards, food safety regulations, and client expectations.
• Manage and mentor a geographically dispersed team of catering staff, providing clear direction, feedback, and support to foster a high-performance culture.
• Coordinate with event planners, clients, and suppliers to ensure all logistical aspects of catering events are meticulously managed, from menu selection to final delivery.
• Implement and refine operational workflows and procedures to enhance efficiency, reduce waste, and optimize resource allocation in a remote setting.
• Monitor budget performance, identify cost‑saving opportunities, and ensure profitability targets are met or exceeded for all catering projects.
• Analyze operational data and key performance indicators (KPIs) to identify trends, address challenges, and drive continuous improvement initiatives.
• Maintain strong relationships with key vendors and suppliers, negotiating favourable terms and ensuring reliable service delivery.
• Troubleshoot and resolve operational issues promptly and effectively to minimise disruption and ensure client satisfaction.
• Stay abreast of industry best practices, emerging trends, and technological advancements in remote operations and catering management.

Requirements

• Minimum of 7 years of progressive experience in catering operations management, with at least 3 years in a senior leadership role.
• Proven experience managing remote teams and operations, demonstrating strong leadership and communication skills across virtual platforms.
• In‑depth knowledge of catering best practices, food safety standards (HACCP or similar), and event logistics.
• Exceptional organisational, time management, and problem‑solving abilities.
• Proficiency in using project management software, CRM systems, and other relevant digital tools for remote collaboration.
• Strong financial acumen with experience in budgeting, P&L management, and cost control.
• Excellent interpersonal and communication skills, with the ability to build rapport with clients, staff, and stakeholders.
• A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Demonstrated ability to adapt to a rapidly changing environment and manage multiple priorities simultaneously.
• A proactive approach to identifying and implementing improvements.

Benefits

Our client offers a comprehensive benefits package designed to support your well‑being and professional growth. This includes competitive remuneration, opportunities for career advancement within a growing organisation, and the flexibility of a fully remote work environment. You will also have access to continuous learning and development resources, regular performance reviews, and a collaborative team culture. We believe in fostering a work‑life balance and provide a supportive platform for you to excel in your career. Join us and be part of a company that values innovation, excellence, and its people.