Senior Business Continuity Analyst

WebHosting; Cape Town; On-site; ZAR 600,000 - 1,000,000; Full time

Job summary

DigiCert in Cape Town is seeking a Senior Business Continuity Analyst to lead the enterprise BCP, DR, and resiliency program, aligning with ISO/IEC 27001, NIST, ETSI, and CA/B Forum requirements. You will own the BCP, coordinate BIAs, manage RTO, RPO, and MTD definitions, and partner with technology and business teams to ensure timely testing and remediation.

This role reports to GRC leadership and requires strong documentation, governance discipline, and comfort operating in an audit‑sensitive

Qualifications

• 4+ years of experience in business continuity, disaster recovery or operational resilience.
• Solid understanding of BCP/DR frameworks and lifecycle management; RTO, RPO, MTD concepts.
• Experience coordinating cross-functional initiatives with technical and non-technical stakeholders.
• Strong documentation, organization and follow-up skills.
• Comfortable operating in a regulated and audit-sensitive environment.
• Health and wellness support, including medical cover (where applicable).

Responsibilities

• Own and maintain DigiCert’s enterprise Business Continuity Plan (BCP).
• Coordinate periodic reviews and updates of the BCP.
• Ensure BCP scope includes all relevant entities and services.
• Coordinate BIAs across critical processes and systems.
• Document Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
• Maintain governance oversight of DR plans across Infrastructure, Cloud and Engineering.
• Track gaps between objectives and test results; oversee testing and exercises.
• Coordinate remediation of findings and ensure evidence is maintained.
• Provide regular reporting on BCP/DR maturity and remediation status.

Skills

Business continuity

Disaster recovery

Operational resilience

Risk management

Governance

Compliance

Stakeholder coordination

Documentation

Job description

Not specified Full-time Senior Operations

Job Description

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

The Senior Business Continuity Analyst is responsible for coordinating, maintaining, and continuously improving DigiCert’s enterprise Business Continuity, Disaster Recovery, and Resiliency program. This role acts as the central governance and program coordination owner for BC/DR across DigiCert, ensuring that business continuity plans, disaster recovery exercises, business impact analyses, testing reports, and remediation activities are consistently executed, documented, and aligned with industry standards such as ISO/IEC 27001, WebTrust, ETSI, NIST, and CA/B Forum requirements. The role works closely with DigiCert’s technology, infrastructure, security, and business teams who retain operational ownership of systems and recovery execution.

What you will do

Business Continuity Program Ownership

• Own and maintain DigiCert’s enterprise Business Continuity Plan (BCP), ensuring it is current, approved, and consistently applied across the organization.
• Coordinate periodic reviews and updates of the BCP to reflect organizational, system, or risk changes.
• Ensure BCP scope includes all relevant DigiCert entities, services, and supporting functions.

Business Impact Analysis (BIA)

• Coordinate and manage Business Impact Analyses (BIAs) across DigiCert’s critical business processes and systems.
• Partner with business owners and technology teams to:
  • Identify critical processes and dependencies
  • Document Recovery Time Objectives (RTO), Recovery Point Objectives (RPO), and Maximum Tolerable Downtime (MTD)
• Ensure BIAs are reviewed regularly and approved by appropriate management stakeholders.

Disaster Recovery & Resiliency Oversight

• Maintain governance oversight of disaster recovery plans owned by DigiCert’s Infrastructure, Cloud and Engineering teams.
• Ensure alignment between DR plans and business continuity objectives.
• Track and report gaps between defined recovery objectives and test results.
• Develop and maintain a BCP/DR testing and exercise framework, including:
  • Tabletop exercises
  • Business continuity simulations
  • Coordination with technical disaster recovery tests
• Maintain an approved test schedule and ensure exercises are performed, documented, and reviewed.
• Capture lessons learned and track remediation actions to completion.

Audit, Assurance & Remediation Coordination

• Serve as the primary BCP/DR governance point of contact for:
  • Internal audits (without performing audit activities)
  • External auditors and assessors
  • Customer assurance inquiries
• Coordinate remediation of BCP/DR-related findings and recommendations.
• Ensure audit evidence and documentation are maintained and readily available.

Policy, Awareness & Enablement

• Support Governance-owned policies related to business continuity and resiliency.
• Partner with training and communications teams to support awareness of BCP/DR roles, responsibilities, and activation procedures.
• Assist in maintaining reference materials and guidance for continuity planning and exercises.

Reporting & Stakeholder Engagement

• Provide regular reporting on BCP/DR maturity, testing outcomes, risks, and remediation status to GRC leadership, Trust Office leadership and the CTRO.
• Act as a coordination point between Governance, Infrastructure, Engineering, Security, Legal, People Ops, and Business leaders.

What you will have

• 4+ years of experience in:
  • Business continuity
  • Disaster recovery
  • Operational resilience
  • Risk, governance, or compliance-related roles
• Solid understanding of:
  • BCP/DR frameworks and lifecycle management
  • Business Impact Analysis methodologies
  • RTO, RPO, and MTD concepts
• Experience coordinating cross-functional initiatives with technical and non-technical stakeholders.
• Strong documentation, organization, and follow-up skills.
• Comfortable operating in a regulated and audit-sensitive environment.
• Health and wellness support, including medicalcover (where applicable), gym reimbursements, and mental well-being resources