Senior Business Analyst: Digital Transformation & AI

EnableSA; Gqeberha; On-site; ZAR 420,000 - 560,000; Full time

Job summary

Zohorecruit in Port Elizabeth is seeking an experienced Business Analyst to join our client's team. You will work with business and technology stakeholders to understand requirements, improve processes, and deliver technology solutions that unlock value across the organization.

You will drive discovery, define requirements and acceptance criteria, support digital initiatives, and mentor teams through agile delivery while focusing on user-centric design and measurable outcomes.

Qualifications

• Relevant tertiary qualification in business, accounting, marketing, communications, international logistics, or related discipline.
• Minimum of 5 years’ experience in digital product management, product ownership, business analysis, or related fields.
• Proven background in business analysis and delivering customer-facing digital products.

Responsibilities

• Analyze, evaluate, document, and improve business processes across the organization.
• Gather, define, and validate business requirements with key stakeholders.
• Facilitate workshops, interviews, and discovery sessions to identify opportunities for improvement.
• Translate business needs into clear functional requirements, user stories, and acceptance criteria.
• Support the development and execution of digital product roadmaps and enhancement initiatives.
• Collaborate with IT, Operations, Commercial, Customer Service, and senior leadership teams to align priorities and objectives.
• Conduct gap analyses, risk assessments, and business impact evaluations.
• Work with development teams throughout the solution lifecycle from concept to implementation.
• Participate in testing activities, user acceptance testing, and solution validation.
• Prepare process documentation, user guides, training materials, and support documentation.
• Monitor solution adoption and performance, identifying opportunities for continuous improvement.
• Evaluate emerging technologies, automation opportunities, analytics solutions, and AI-driven initiatives.
• Track industry trends and competitive developments to support decision-making.
• Build strong relationships with stakeholders and act as a trusted advisor on improvements.

Skills

Business Analysis

Agile delivery

Roadmap development

Stakeholder management

Education

Tertiary qualification

Tools

MS Visio

SQL

Job description

Zohorecruit in Port Elizabeth is seeking an experienced Business Analyst to join our client's team. You will work with business and technology stakeholders to understand requirements, improve processes, and deliver technology solutions that unlock value across the organization.

You will drive discovery, define requirements and acceptance criteria, support digital initiatives, and mentor teams through agile delivery while focusing on user-centric design and measurable outcomes.