Senior Application Support Engineer

Perssol; Cape Town; Hybrid; ZAR 420,000 - 700,000; Full time

Job summary

Perssol is seeking a Senior Support Engineer in Cape Town to troubleshoot C# applications, analyze stack traces, and support Angular issues. You will diagnose network and certificate problems, leveraging Azure Monitor and Log Analytics for root-cause analysis, and script automation with PowerShell/Bash.

The role involves incident triage, prioritizing severity, and clear client communication, with occasional after-hours international escalations.

Qualifications

• 5+ years technical/platform/support engineering experience.
• 2+ years client-facing.
• Working knowledge of Angular.
• Excellent communication and documentation skills.

Responsibilities

• Troubleshoot and perform code/stack-trace analysis for C# applications.
• Investigate Angular issues and assist with basic development tasks.
• Diagnose network-related problems including firewalls, proxies, certificates, PKI, and TLS.
• Utilize Azure Monitor & Log Analytics for telemetry and root-cause analysis.
• Create PowerShell/Bash scripts to automate troubleshooting tasks.
• Triage incidents, prioritize severity, and communicate with clients.
• Identify whether issues are configuration, environment, or product-related.
• Support occasional after-hours international client escalations.
• Contribute to bug fixes and stability improvements in Azure networking.

Skills

C# debugging

Troubleshooting

Client communication

Documentation

Tools

Azure Monitor

Log Analytics

PowerShell

Bash

Job description

Strong C# application troubleshooting & code/stack-trace analysis

Angular troubleshooting and basic development

Diagnose firewalls, proxies, certificates, PKI, TLS & network issues

Azure Monitor & Log Analytics for telemetry and root-cause analysis

PowerShell/Bash scripting for troubleshooting automation

Triage incidents, prioritise severity & manage client communication

Identify configuration vs environment vs product issues

Support occasional after-hours international client escalations

Contribute to bug fixes, stability improvements & Azure networking

Location:

Cape Town, Remote/Hybrid or In office candidate can decide

Job Type:

Permanent

Date:

2 days ago

Requirements

5+ years technical/platform/support engineering experience

2+ years client-facing

Working knowledge of Angular

Excellent communication and documentation skills

Nice to Have