Senior App Support Engineer - Remote/Hybrid & Azure

Perssol

Cape Town

Hybrid

ZAR 420,000 - 700,000

Full time

4 days ago

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Job summary

Perssol is seeking a Senior Support Engineer in Cape Town to troubleshoot C# applications, analyze stack traces, and support Angular issues. You will diagnose network and certificate problems, leveraging Azure Monitor and Log Analytics for root-cause analysis, and script automation with PowerShell/Bash.

The role involves incident triage, prioritizing severity, and clear client communication, with occasional after-hours international escalations.

Qualifications

5+ years technical/platform/support engineering experience.
2+ years client-facing.
Working knowledge of Angular.
Excellent communication and documentation skills.

Responsibilities

Troubleshoot and perform code/stack-trace analysis for C# applications.
Investigate Angular issues and assist with basic development tasks.
Diagnose network-related problems including firewalls, proxies, certificates, PKI, and TLS.
Utilize Azure Monitor & Log Analytics for telemetry and root-cause analysis.
Create PowerShell/Bash scripts to automate troubleshooting tasks.
Triage incidents, prioritize severity, and communicate with clients.
Identify whether issues are configuration, environment, or product-related.
Support occasional after-hours international client escalations.
Contribute to bug fixes and stability improvements in Azure networking.