Senior Analyst Insurers Supervision Department

Financial Sector Conduct Authority; Pretoria; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Financial Sector Conduct Authority in Pretoria seeks a professional to monitor compliance with insurance legislation, investigate complaints and ensure fair treatment of policyholders. The role reports to the Manager and involves liaison with the public and stakeholders.

Responsibilities include on-site inspections, portfolio relationship management, administrative duties within the regulatory framework, and contributing to department projects.

Qualifications

• High level of judgement and a confident and decisive approach.
• Problem analysis, information gathering, and strong communication skills.
• Good interpersonal skills and emotional intelligence; customer relations and persuasiveness.
• Must be computer literate; proficient with MS Office and related tools.

Responsibilities

• Liaise with the public and stakeholders when receiving complaints or enquiries.
• Investigate complaints and enquiries within required departmental turnaround times.
• Monitor compliance with insurance legislation to protect policyholders.
• Participate in on-site inspections to insurers to assess compliance and market conduct.
• Manage relationships with insurers in the portfolio; assist with department projects and administrative tasks.

Skills

Judgement

Communication

Interpersonal skills

Emotional intelligence

Computer literacy

Tools

MS Office

Job description

Purpose of the Job:

To monitor compliance with insurance legislation, to conduct investigations relating to insurance business and to ensure a sound and efficient insurance industry. The person appointed to this position will report to the Manager.

Key Performance Areas:

• Liaise with the public and other stakeholders when receiving complaints or enquiries;
• Investigate complaints and enquires within the required departmental turnaround times;
• Monitor compliance with legislation to ensure the protection and fair treatment of policyholders;
• Participate in on-site inspections to insurers to establish compliance with insurance legislation; best practice and market conduct related issues;
• Manage relationships with insurers assigned in the portfolio;
• Perform administrative and other activities relating to the regulatory framework as may be required; and
• Assist the department with projects that the department is working on.

Other Key Competencies:

The candidate must demonstrate the following skills and attributes: A high level of judgement and a confident and decisive approach; problem analysis, information gathering, communication skills, good interpersonal skills and emotional intelligence, customer relations and persuasiveness skills and must be computer literate.

FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.

Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.