Insurance Compliance & Supervision Analyst

Financial Sector Conduct Authority; Pretoria; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Financial Sector Conduct Authority in Pretoria seeks a professional to monitor compliance with insurance legislation, investigate complaints and ensure fair treatment of policyholders. The role reports to the Manager and involves liaison with the public and stakeholders.

Responsibilities include on-site inspections, portfolio relationship management, administrative duties within the regulatory framework, and contributing to department projects.

Qualifications

• High level of judgement and a confident and decisive approach.
• Problem analysis, information gathering, and strong communication skills.
• Good interpersonal skills and emotional intelligence; customer relations and persuasiveness.
• Must be computer literate; proficient with MS Office and related tools.

Responsibilities

• Liaise with the public and stakeholders when receiving complaints or enquiries.
• Investigate complaints and enquiries within required departmental turnaround times.
• Monitor compliance with insurance legislation to protect policyholders.
• Participate in on-site inspections to insurers to assess compliance and market conduct.
• Manage relationships with insurers in the portfolio; assist with department projects and administrative tasks.

Skills

Judgement

Communication

Interpersonal skills

Emotional intelligence

Computer literacy

Tools

MS Office

Job description

Financial Sector Conduct Authority in Pretoria seeks a professional to monitor compliance with insurance legislation, investigate complaints and ensure fair treatment of policyholders. The role reports to the Manager and involves liaison with the public and stakeholders.

Responsibilities include on-site inspections, portfolio relationship management, administrative duties within the regulatory framework, and contributing to department projects.