Senior Analyst Insurers Supervision Department

FSCA South Africa; Pretoria; Vor Ort; ZAR 480.000 - 800.000; Vollzeit

Zusammenfassung

FSCA South Africa is seeking a role focused on monitoring compliance with insurance legislation, conducting investigations related to insurance business, and ensuring a sound and efficient insurance industry. The successful candidate will report to the Manager.

Key duties include handling complaints, investigations within set timelines, and participating in inspections to ensure regulatory adherence and fair conduct for policyholders.

Aufgaben

• Liaise with public and stakeholders on complaints/enquiries.
• Investigate complaints and enquiries within required turnaround times.
• Monitor compliance with legislation to protect policyholders.
• Participate in on-site insurer inspections for compliance and market conduct.
• Manage relationships with insurers in the portfolio.
• Perform administrative tasks relating to the regulatory framework.
• Assist the department with current projects.

Jobbeschreibung

Purpose Of The Job

To monitor compliance with insurance legislation, to conduct investigations relating to insurance business and to ensure a sound and efficient insurance industry. The person appointed to this position will report to the Manager.

Key Performance Areas

• Liaise with the public and other stakeholders when receiving complaints or enquiries;
• Investigate complaints and enquires within the required departmental turnaround times;
• Monitor compliance with legislation to ensure the protection and fair treatment of policyholders;
• Participate in on-site inspections to insurers to establish compliance with insurance legislation; best practice and market conduct related issues;
• Manage relationships with insurers assigned in the portfolio;
• Perform administrative and other activities relating to the regulatory framework as may be required; and
• Assist the department with projects that the department is working on.

Other Key Competencies

The candidate must demonstrate the following skills and attributes: A high level of judgement and a confident and decisive approach; problem analysis, information gathering, communication skills, good interpersonal skills and emotional intelligence, customer relations and persuasiveness skills and must be computer literate.

FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.

Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.