Senior AI & Voice Automation Specialist

ATS Client; Cape Town; On-site; ZAR 900,000 - 1,800,000; Full time

Job summary

ATS Client is seeking a Senior AI & Voice Automation Specialist to help build the future of customer conversations. You will create smart voice assistants, design seamless customer journeys, and teach AI to talk like a human (without developing an attitude).

You will work on building intelligent voice journeys, deploying AI-powered voice agents, and integrating AI with business systems to improve satisfaction and automation rates.

Qualifications

• Minimum 5+ years in software or AI engineering.
• Experience building conversational AI in real-world environments.
• Strong knowledge of LLMs, prompts, RAG, and AI evaluation.
• Experience with voice tech or contact centre platforms.

Responsibilities

• Build intelligent voice journeys and conversational experiences.
• Create AI-powered voice agents that sound natural and helpful.
• Design and optimize customer interactions to improve satisfaction and automation rates.
• Fine-tune voice quality and response times.
• Measure and improve AI performance and outcomes.
• Integrate AI with business systems and APIs.
• Ensure scalable and reliable customer-facing systems.
• Develop AI-driven insights from customer interactions.

Skills

5+ yrs AI engineering

Conversational AI

LLMs

Prompt engineering

APIs & integrations

CRM familiarity

Communication skills

Job description

Are you the kind of person who talks to chatbots for fun, dreams in prompts, and knows the difference between SIP and a cup of tea? We’re on the hunt for a Senior AI & Voice Automation Specialist to help build the future of customer conversations. You'll be creating smart voice assistants, designing seamless customer journeys, and teaching AI how to talk like a human (without developing an attitude).

If you've ever thought I could build a better IVR than this, then keep reading.

Key Responsibilities

• Build intelligent voice journeys and conversational experiences
• Create AI-powered voice agents that sound natural, helpful, and fast
• Design and optimize customer interactions to improve satisfaction and automation rates
• Fine-tune voice quality, response times, and overall user experience
• Continuously improve performance through data and analytics
• Build virtual assistants across voice and digital channels
• Develop prompt strategies and knowledge-grounding frameworks
• Work with leading LLM technologies and AI orchestration tools
• Implement safeguards, escalation paths, and quality controls
• Measure and improve AI performance, accuracy, and customer outcomes
• Connect AI solutions with business systems and customer platforms
• Build robust API integrations and automated workflows
• Ensure customer-facing systems are scalable, reliable, and resilient
• Create solutions that make life easier for customers and internal teams alike
• Develop AI-driven insights around customer interactions
• Automate quality assurance and compliance monitoring
• Use data to improve experiences, operational efficiency, and business outcomes

Job Experience and Skills Required

• Minimum 5+ years in software engineering, AI engineering, or related technical roles.
• Experience building and deploying conversational AI solutions in real-world environments.
• Strong understanding of Large Language Models (LLMs), prompt engineering, RAG frameworks, and AI evaluation.
• Experience with voice technologies, telephony platforms, or contact centre technology.
• Knowledge of APIs, integrations, event-driven systems, and automation tools.
• Familiarity with CRM platforms and customer engagement technologies.
• Strong communication skills with the ability to explain technical concepts to non-technical audiences.
• A problem-solving mindset and a passion for building customer‑centric AI solutions.

For more information, please contact Tatum Fransman.