Security Operations Manager

Fidelity Services Group; Wes-Kaap; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Fidelity Services Group seeks an Operations Manager with a strong background in risk assessment to oversee operational processes and ensure compliance. You will lead a diverse team, drive performance, and implement contingency plans to mitigate risk.

This role requires a disciplined approach under pressure, strategic thinking, and collaboration across departments to meet KPIs and support cost-control goals.

Qualifications

• Proven track record in operations management with risk assessment focus.
• Strong leadership and team development experience.
• Analytical and problem-solving abilities for risk mitigation.
• Effective verbal and written communication with stakeholders.

Responsibilities

• Develop and implement operational strategies to improve efficiency and reduce risk.
• Conduct thorough risk assessments and develop contingency plans.
• Oversee daily operations and ensure compliance with regulations and standards.
• Lead, mentor, and motivate a diverse team to achieve performance goals.
• Collaborate with departments to improve workflow and address challenges.
• Monitor KPIs to evaluate effectiveness and implement changes.
• Prepare and present reports on performance and risk to senior management.
• Manage budgets related to operations and identify cost-saving measures.

Skills

Risk assessment

Leadership

Analytical thinking

Communication skills

Decision making

Education

Bachelor's degree in Business Administration or related field

PSIRA registration

Job description

About The Role

We are seeking an Operations Manager with a strong background in risk assessment and management. In this role, you will be responsible for overseeing operational processes while ensuring compliance and effective risk management practices are in place. Your ability to perform under pressure and lead a team effectively will be key to driving performance and achieving strategic goals. MUST BE GRADE A PSIRA REGISTERED.

Key Responsibilities

• Develop and implement operational strategies to improve efficiency and reduce risk across the organization.


• Conduct thorough risk assessments to identify potential issues and develop contingency plans.


• Oversee daily operations and ensure compliance with industry regulations and company standards.


• Lead, mentor, and motivate a diverse team to achieve performance objectives and foster professional growth.


• Collaborate with various departments to enhance workflow and address operational challenges.


• Monitor key performance indicators (KPIs) to evaluate operational effectiveness and implement necessary changes.


• Prepare and present reports on operational performance and risk factors to senior management.


• Manage budgets related to operational activities and make recommendations for cost-saving measures.

Requirements

• Proven track record in operations management with a focus on risk assessment and mitigation strategies.


• Strong leadership skills with experience in team management and development.


• Excellent analytical and problem-solving abilities to identify operational risks and propose solutions.


• Effective communication skills, both verbal and written, to interact with team members and stakeholders.


• Valid driver’s license and access to a reliable vehicle are essential for the role.


• Ability to thrive in a high-pressure environment while maintaining attention to detail and achieving deadlines.

Preferred Qualifications

• A degree in Business Administration, Operations Management, or a related field.


• Professional certifications in risk management or operations management.


• Experience in a similar role within a specific industry, providing relevant insights and best practices.


• Familiarity with performance management systems and process improvement methodologies.

We are committed to creating a diverse and inclusive workplace and encourage all qualified candidates to apply. We recognize the importance of attracting and retaining talent from diverse backgrounds and will consider applicants in accordance with the principles outlined in the Employment Equity Act.