Security Controller - Talent Pool -Delmas

Dis-Chem Pharmacies; Delmas; On-site; ZAR 167,000 - 257,000; Full time

Job summary

Dis-Chem Pharmacies seeks a vigilant Security Officer to safeguard assets across Mpumalanga stores. The role emphasizes security control, loss prevention, and on-site guard supervision, with emphasis on incident reporting, CCTV monitoring, and PSIRA compliance.

The ideal candidate holds Grade 12, PSIRA registration, and at least 2 years of retail security experience, with proficiency in digital security systems and POPIA compliance.

Qualifications

• Grade 12 / Matric is required.
• PSIRA accreditation/registration is required.
• Minimum 2 years retail security experience in a mall environment.
• Experience with CCTV and incident reporting systems.
• Knowledge of POPIA and handling CCTV footage/personal data.
• Warehouse or distribution centre experience is advantageous.

Responsibilities

• Be vigilant and alert to identify suspicious activities according to SOPs.
• Investigate and report signs of damage, tampering or unlawful entry and protect company assets.
• Liaise with the off-site CCTV monitoring centre regarding footage requests and evidence retrieval.
• Respond promptly to alarms and alerts from the off-site CCTV control room.
• Receive and assist guests, customers, suppliers and employees professionally.
• Protect company property and assets from theft, vandalism or misconduct.
• Remain at the assigned post with vigilance during duty.
• Report unusual or suspicious behaviour by staff, customers or suppliers.
• Conduct and supervise opening and closing procedures with heightened vigilance.
• Investigate stock disputes at the dispensary and front line with coordination from monitoring centre.
• Monitor and secure high-risk areas like Bin 1000; ensure proper documentation and audits.
• Understand authority levels and incident escalation protocols.

Skills

Retail security experience

CCTV monitoring

Incident reporting

Access control

Loss prevention

Client liaison

Digital security systems

POPIA knowledge

Courtroom readiness

Warehouse/DC experience

Education

Grade 12 / Matric

PSIRA accreditation/registration

Tools

Hikvision security systems

Job description

Minimum Requirements…

Essential:

• Grade 12 / Matric
• Grade B or A accreditation with the PSIRA
• PSIRA registered
• A minimum of 2 years' retail security experience in shopping mall environment.
• CCTV monitoring and incident reporting. Access control and Loss Prevention. Client liaison and daily operational reporting.
• Experience with digital security systems. Incident reporting systems (electronic reports, dashboards, case tracking).
• Knowledge of POPIA (handling CCTV footage and personal data). Courtroom readiness (statement writing, evidence handling etc.)
• Must have Warehouse or DC Experience

Advantageous:

• Basic first aid certification. Knowledge of Occupational Health and Safety Act. Operational computer proficiency (incident systems, email, reporting tools)
• Sound knowledge and experience in operating Hikvision security systems.

Job Specification…

Security Control:

• Be vigilant and alert of surroundings to identify suspicious activities according to company Standard Operating Procedures (SOPs).
• Investigate and report signs of damage, tampering or unlawful entry immediately and act in the best interest of protecting company assets.
• Liaise with the off-site CCTV monitoring centre regarding suspicious activities, footage requests, incident verification and evidence retrieval.
• Respond promptly to alerts or reports received from the off-site CCTV control room.
• Professionally receive and assist guests, customers, suppliers and employees.
• Protect company property and assets from theft, dishonesty, vandalism or malicious behaviour.
• Always remain present and attenuative at the assigned post while on duty.
• Report unusual or suspicious behaviour by staff, customers or suppliers.
• Conduct and supervise opening and closing procedures with heightened vigilance.
• Investigate purchase disputes at the dispensary and front line in real time, coordinating with the off-site monitoring centre when footage review is required.
• Monitor and secure Bin 1000 and other designated high-risk areas.
• Authority levels (what decisions can be taken independently). Incident escalation protocols

Loss Prevention and Stock Control:

• Manage and monitor high-risk and high-value stock.
• Investigate stock losses, shrinkage discrepancies and damages.
• Oversee ad document authorised write-offs according to company policy.
• Implement ad enforce loss prevention policies and best practices.
• Develop and apply strategies to minimize financial losses caused by theft, fraud, accidents, injury or vandalism.
• Conduct physical security audits and inspections as per company requirements.
• Supervise warehouse truck access, offloading processes, ensuring documentation is verified and compliant.
• Coordinate with management and off-site monitoring centre when suspicious stock movement is identified.
• Shrinkage KPI contribution. Trend analysis & reporting (patterns, repeat incidents). Collaboration with Operations / Admin teams

Supervision and Leadership:

• Supervise and manage on-site security guards.
• Allocate duties and ensure compliance with security procedures.
• Monitor performance and provide guidance or corrective action when required.
• Ensure discipline, professionalism and adherence to PSIRA regulations.
• Act as a shift leader or site supervisor when required.
• Coaching and on-the-job training. Shift handover accountability

Safety Operations:

• Respond to alarm activations and emergency alerts received from alarm systems or off-site monitoring.
• Operate emergency equipment when required.
• Assist emergency response teams (e.g. first responders, medical staff, management).
• Maintain order during evacuations and at assembly points.
• Prevent panic, stampedes, unlawful entry or disorder during emergencies.