Security Control Room Operator

Tharisa; Noordwes; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Tharisa Security is seeking a Control Room Operator to monitor CCTV cameras and alarms, ensuring safety and security in public areas and facilities through surveillance of the CCTV network.

Responsibilities include following protocols, reporting incidents to the shift leader, and maintaining records with incident software. The role requires teamwork with management and external agencies while upholding data security.

Qualifications

• Monitoring CCTV cameras and related equipment in the control room.
• Following security protocols for the CCTV control room.
• Reporting incidents to the shift leader and stakeholders.
• Maintaining accurate records of data recordings using incident software.
• Participating in training to stay updated on CCTV legislation.
• Assisting investigation officers during evidence preparation.

Responsibilities

• Monitor and operate the CCTV cameras and associated equipment in the Control Room.
• Follow protocols for maintaining the security of the CCTV control room and its facilities.
• Report and capture any incidents that occur immediately to the shift leader and other relevant stakeholders.
• Maintain accurate records of data recordings and events, using incident reporting software.
• Participate in personal training and development to maintain understanding of the current CCTV legislation and regulation.
• Assist the investigation officers in respect of preparation of evidence and other activities associated with attendance at courts, hearing as a witness.
• Reports on issues relating to surveillance risk management and coordination of surveillance operations.
• Provide recorded media to authorised personnel.
• Provide assistance in displaying and exhibiting the CCTV services to authorised parties with the permission of the Superintendent operations.
• Participate in the team briefing, operators working group and other development and performance management schemes to work more closely with management and other agencies in the development and administration of the services.
• At all, times must maintain and respect the security and sensitivity of the services.

Job description

Purpose of Role

The Security Control Room Operator will be responsible for monitoring and operating the CCTV cameras and associated equipment in the CCTV Control Room. Managing associated alarms and call monitoring, ensure the safety and security of people and property within public areas and other facilities via surveillance of the CCTV network.

Purpose of Role

The Security Control Room Operator will be responsible for monitoring and operating the CCTV cameras and associated equipment in the CCTV Control Room. Managing associated alarms and call monitoring, ensure the safety and security of people and property within public areas and other facilities via surveillance of the CCTV network.

Role Context

• Monitor and operate the CCTV cameras and associated equipments in the Control Room.
• Follow protocols for maintaining the security of the CCTV control room and its facilities.
• Report and capture any incidents that occurs immediately to the shift leader and other relevant stakeholders.
• Maintain accurate records of data recordings and events, using incident reporting software.
• Participate in personal training and development to maintain understanding of the current CCTV legislation and regulation.
• Assist the investigation officers in respect of preparation of evidence and other activities associated with attendance at courts, hearing as a witness.
• Reports on issues relating to surveillance risk management and coordination of surveillance operations.
• Provide recorded media to authorised personnel
• Provide assistance in displaying and exhibiting the CCTV services to authorised parties with the permission of the Superintendent operations.
• Participate in the team briefing, operators working group and other development and performance management schemes to work more closely with management and other agencies in the development and administration of the services.
• At all, times must maintain and respect the security and sensitivity of the services.

Life-Saving Behaviours

• Be aware of and commit to the Life-Saving Behaviours and Fatal Hazard Protocols.
• Comply with the Life-Saving Behaviours and the Safe Work procedures and requirements which apply to you. Ask questions and seek clarification as needed.
• Challenge any behaviour, which does not comply with Life-Saving Behaviours.
• Report all unsafe situations and act – remove, tag, or tape out area as an immediate action.
• Ensure effective reporting systems exist for people to raise concerns about Life-Saving Behaviours.

Financial Management

• Monitor short-term Departmental budgets by scrutinising and aligning spending within the Department, to support and drive effective and efficient functioning within budgetary constraints.
• Comply with all financial, Supply Chain Management (SCM) and other Tharisa Minerals (TM) regulations and policies by facilitating the right actions to reduce financial risk in the Department.
• Eliminate all unnecessary expenses.
• Consider all possible cutbacks when necessary.

People Management

• Create and maintain a conducive work environment by appropriately applying Human Resources policies and procedures to ensure optimum performance is realised for the benefit of the Department and, by extension, the organisation.
• Ensure staff is trained and competent.
• Ensure effective discipline and compliance with the Company procedures is applied by service provider.
• Handle and address queries.
• Ensure the team has clear expectations and schedules to work according to.
• Build competencies through support, on-the-job coaching and participation in training and development initiatives.

Stakeholder Relations

• Build and maintain relationships with internal and external stakeholders to ensure information, advice or opinions on relevant matters is made available and/or communicated with all relevant stakeholders, to manage expectations and timelines.
• Utilise opportunities presented to enhance the relationship between management, unions, and employees, and implement processes to maximise a collaborative working relationship.
• Collaborate with internal and external stakeholders to address security concerns, share information, and put proactive security and risk mitigation measures in place to foster a safe working environment.

Process and Technology

• Oversee the management of the TM technical aspects of the process security operations including but not limited to the electronic room, CCTV operations, Digital Security Systems, Drone operations and Biometric systems.
• Drive the monitoring and evaluation of existing security systems including surveillance cameras, access control systems (boom gate) and alarm systems to ensure effective utilisation and control protocols.
• Lead the adoption and integration of new technology systems such as biometric systems and drone surveillance.
• Direct and record alarm, fence, and system tests.

Respond to incidents.

• Respond to security and safety incidents with the consent of the Superintendent Operations.
• Liaison with relevant stakeholders during response and immediate and continuous feedback to the Superintendent Operations.
• Immediate e-mail report to follow the visit.
• TM after-hour call out procedures will apply.