Scheme Consultant

Icebolethu Group; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Icebolethu Group is seeking a Scheme Consultant in Ferndale, Randburg. The role requires matric and a business management diploma, with a background in sales and insurance. Fluency in English and other SA languages is essential, along with strong communication and customer-service skills.

You will handle retention, collections, and admin support, ensuring compliance with FAIS/FIC. The position is permanent within Icebolethu Group’s FSP division, reporting to HR in Inland.

Qualifications

• Matric is required.
• Diploma in Business Management or equivalent is advantageous.
• Tertiary development courses are advantageous.

Responsibilities

• Meet and exceed retention and collection targets.
• Provide efficient, compliant, and professional client/admin support.
• Coordinate escalation and resolve client concerns.
• Improve client satisfaction, retention, and conversion.
• Maintain professionalism, punctuality, and grooming standards.

Skills

Sales experience

Insurance industry experience

Multilingual communication

Strong verbal communication

Customer service orientation

Time and task management

Attention to detail

Integrity and confidentiality

Professional demeanour and work ethic

Education

Matric

Diploma in Business Management

Tools

Microsoft Office

Job description

Scheme ConsultantDescriptionIcebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa's second largest Funeral Assurance Group. Winner of the Standard Bank KZN - Top Brand award for 2022 provides a centre of excellence and a leading provider of dignified burial solutions.Icebolethu FSP, a division of Icebolethu Group is currently in search of suitable candidate to fill the position of a Scheme Consultant located in Ferndale, Randburg. The position is available on permanent basis within the FSP, a Division of Icebolethu Group.Qualifications**Minimum Qualifications:**• Matric (required)• Diploma in Business Management or equivalent (advantageous)• Tertiary development courses (advantageous)**Experience and Competencies required:**• Sales experience• Insurance industry experience• Experience in a Groups Department environment (advantageous)• Fluency in English, and two other official South African languages• Strong verbal communication• Customer service orientation• Time and task management• Teamwork and collaboration• Integrity and confidentiality• Professional demeanour and work ethic• Attention to detail• Target-driven mindset• South African insurance industry• Premium collection cycles• FAIS/FIC Act compliance• Sales techniques• Customer service excellence• Multilingual communication• Computer literacy (Microsoft Office)**Key Performance Areas**• Meet and exceed retention and collection targets• Efficient, compliant, and professional support in client and office admin• Efficient coordination and escalation• Improve client satisfaction, retention, and conversion• Maintain professionalism, punctuality, and grooming standardsContactsICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACTNB\\*\\* We are an Equal Opportunity Employer committed to creating a diverse and inclusive companyculture. White, Coloured, Indian candidates are encouraged to apply.Applications and Closing Date(NB: Applications with no clarification for the position applying for will not be considered)Please submit all CV’s to [e-mail] date for CV submissions is Monday, 20 October 2026.