Multilingual Insurance Scheme Consultant – Client Retention

Icebolethu Group; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Icebolethu Group is seeking a Scheme Consultant in Ferndale, Randburg. The role requires matric and a business management diploma, with a background in sales and insurance. Fluency in English and other SA languages is essential, along with strong communication and customer-service skills.

You will handle retention, collections, and admin support, ensuring compliance with FAIS/FIC. The position is permanent within Icebolethu Group’s FSP division, reporting to HR in Inland.

Qualifications

• Matric is required.
• Diploma in Business Management or equivalent is advantageous.
• Tertiary development courses are advantageous.

Responsibilities

• Meet and exceed retention and collection targets.
• Provide efficient, compliant, and professional client/admin support.
• Coordinate escalation and resolve client concerns.
• Improve client satisfaction, retention, and conversion.
• Maintain professionalism, punctuality, and grooming standards.

Skills

Sales experience

Insurance industry experience

Multilingual communication

Strong verbal communication

Customer service orientation

Time and task management

Attention to detail

Integrity and confidentiality

Professional demeanour and work ethic

Education

Matric

Diploma in Business Management

Tools

Microsoft Office

Job description

Icebolethu Group is seeking a Scheme Consultant in Ferndale, Randburg. The role requires matric and a business management diploma, with a background in sales and insurance. Fluency in English and other SA languages is essential, along with strong communication and customer-service skills.

You will handle retention, collections, and admin support, ensuring compliance with FAIS/FIC. The position is permanent within Icebolethu Group’s FSP division, reporting to HR in Inland.