Salon Manager - Westrand

Dis-Chem Pharmacies; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading pharmacy chain in South Africa is seeking a Salon Manager to oversee salon operations, ensure staff training, and achieve sales targets. The ideal candidate should possess relevant beauty certifications, management experience, and strong interpersonal skills. This role is pivotal in enhancing customer satisfaction and driving sales within the salon.

Benefits

Market related salary

Medical aid

Provident fund

Staff account

Qualifications

• Matric or equivalent Senior Certificate.
• Relevant Beauty or Nails Certificate or Diploma (NQF4).
• Previous Hair Stylist experience.
• Previous Management experience.

Responsibilities

• Manage the salon's marketing and promotions.
• Recruit new customers for the salon.
• Ensure correct pricing of all products and services.
• Manage daily operations within the department.
• Resolve all customer complaints and issues.

Skills

Interpersonal skills

Analytical Skills

Attention to detail

Time Management

Education

Relevant Beauty or Nails Certificate or Diploma (NQF4)

Matric or equivalent Senior Certificate

Tools

Basic computer skills (Word, Excel, Outlook)

Job description

Overview

Dis-Chem Pharmacies Salon has an opportunity available for a Salon Manager to join the team. The main purpose of this role will be to ensure that the salon perform according to Dis-Chem Salon Policies and Procedures. Promote the Nail and Beauty salons and ensure monthly targets are achieved. Help promote retail sales of products, specifically Bionike, Payot and Dis-Chem exclusive products. Ensure salon team members are fully trained, managed and rosters are adhered to

Minimum Requirements

Essential

• Matric or equivalent Senior Certificate
• Relevant Beauty or Nails Certificate or Diploma (NQF4)
• Previous Hair Stylist experience
• Previous Management experience

Job Description

• Manage the salon`s marketing and promotions.
• Recruit new customers for the salon and ensure that team members adhere to recruitment quota.
• Plan, implement and follow ups must be done regarding promotions.
• Adhere to marketing and promotional procedures.
• Implement strategies to achieve set monthly salon and personal targets, for salon staff
• Assist employees in the salon to achieve monthly product and service targets.
• Ensure correct pricing of all products and services on offer.
• Manage and maintain the daily salon administration.
• Review daily salon paperwork which includes but are not limited to daily sheets, financial records, ensure salon invoices gets paid, birthday list, etc.
• Keep accurate inventory counts of in-store product use to ensure accurate stock levels according to salon needs.
• Assist with treatment bookings.
• Assist with treatments when short-staffed.
• Control the salon`s stock ordering and report any discrepancies to the Regional Salon Manager.
• Ensure full retail and consumable offerings are available to clients for purchase at all times and keep accurate inventory of product lines and act accordingly.
• Report products that are out of stock to the Regional Salon Manager.
• Maintain retail consumable stock rotation within the salon.
• Adhere to stock standard operating procedures and ensure that all team members adhere to set procedures.
• Maintain accurate salon stock merchandising
• Report general maintenance and faulty equipment to the Regional Cosmetic Manager.
• No delegation of orders may be made to other team members.
• Manage daily operations within the department.
• Manage team members and the physical upkeep of the salon and its equipment.
• Report any faulty salon equipment and/or fitments to the Salon Regional Manager.
• Ensure that all relevant equipment is in a working condition and clean at all times.
• Manage the salon`s merchandise and the accurate pricing of products and services on offer.
• Report all client compliments, complaints and concerns to management as soon as possible.
• Manage KRONOS and leave applications for all salon team members including all relevant payroll activities.
• Ensure daily, weekly and monthly reports get generated as requested.
• Manage team member’s performance, employee changes and total employee members for your designated salon.
• Ensure availability of team members during leave periods (traveling staff)
• Assist the Cosmetic Manager/ Regional Salon Manager with corrective action and counselling when needed. Employees must receive planned training and ensure to request feedback from employees whom attended training.
• Supervise team members according to Dis-Chem standards
• Ensures team members conduct themselves professionally and follow Dis-Chem salon standard operating procedures.
• Manage salon promotional activities.
• Report any faulty salon equipment and/ or fitments to the Store Manager and/or Regional Salon Manager.
• Build and keep a strong client base and ensure customer satisfaction.
• Greet and interact with clients in a warm and friendly manner.
• Resolve all customer complaints and issues in a polite and apologetic manner and make every attempt to resolve the client dissatisfaction.
• The maintenance and up-keep of the salon must be in accordance with Dis-Chem standards and operating procedures.
• The salon area must be neat and uphold Dis-Chem standards throughout the day.
• Report customer compliments and complaints to the Regional Cosmetics Manager
• Housekeeping must be in accordance to Dis-Chem standards. Make sure the Salon is always clean and tidy.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy.

Competencies

Essential

• English – Read, write, speak and understand.
• Interpersonal skills
• Analytical Skills
• Attention to detail
• Time Management
• Have the ability to assess the needs of the client. Be patient and pay attention to detail. Be able to understand client’s needs. Trustworthy and honest
• Have the ability to builds trust and rapport with clients and staff by being approachable, attentive, and empathetic
• Be deadline and target driven. Maintain a neat and hygienic personal appearance at all times. Manages daily operations efficiently, even under pressure or during busy periods.
• Have the ability to Provides clear instructions and feedback to salon staff, fostering a positive and productive work environment.
• Have experience with basic computer skills (Word, excel and Outlook), numerical skills and skin/ body technical equipment. CRM and QlikView System

Special conditions of employment

• Be able to work retail, flexi hours and be able to work overtime on short notice.
• Be able and willing to work retail hours and other operational requirements.
• Must be fit and be able to physical job requirements.
• South African Citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits

• Market related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.