Salesforce Cloud Lead - PMP Certified & Center Ops Expert

SavageOne Pty Ltd

Johannesburg

On-site

ZAR 600,000 - 1,200,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

SavageOne Pty Ltd in Johannesburg is seeking a Cloud Practitioner with PMP Certification to lead Salesforce Communications Cloud and Service Cloud implementations for government or multi-unit clients. The role requires hands-on delivery, coordination across business units, and a team leadership mindset.

You will ensure ongoing maintenance, mentor team members, and secure necessary certifications and training.

Qualifications

Minimum of 2 years implementing Salesforce Communications Cloud (or Vlocity) and Service Cloud.
Experience with a contact center of at least 20 seats.
Minimum of 3 years maintaining and supporting Salesforce Communications Cloud and Service Cloud.
Team composition: names and qualifications of key personnel; indicate Team Leader and supporting members.
Certification: at least one certified Communications Cloud Practitioner on the team.

Responsibilities

Implement Salesforce Communications Cloud (or Vlocity) and Service Cloud solutions.
Maintain and support existing Salesforce Communications Cloud and Service Cloud implementations.
Collaborate with multiple business units to ensure the system meets the needs of the contact center and other departments.
Lead a team of professionals, providing guidance and expertise in cloud solutions.
Ensure the team has the necessary certifications and training to effectively support Salesforce solutions.