Sales Team Leader

Finchoice; Wes-Kaap; Hybrid; ZAR 334,800 - 502,200; Full time

Benefits offered by this job

Flexible working arrangement

Professional development coaching and training

Employee wellness support

Job summary

A dynamic fintech company in South Africa seeks a Team Leader for Sales (Insurance) to lead and develop a team of consultants. The role requires a strong focus on achieving performance targets while ensuring exceptional customer experiences. Ideal candidates will have at least 3 years leading teams, sales experience, and effective communication skills. This position offers flexible working arrangements and opportunities for professional development.

Qualifications

• Minimum of 3 years’ experience leading high‑performing teams of 10‑20 consultants.
• Minimum 2 years' experience in funeral sales or loan environment.
• Clear credit and criminal record.

Responsibilities

• Lead, support, and motivate a team of consultants to achieve performance targets.
• Resolve customer issues and complaints while ensuring customer satisfaction.
• Drive team efficiency targets and maintain adherence to service level agreements.

Skills

Effective communication skills (verbal and written)

Leadership skills

Problem-solving skills

Sales experience

MS Office proficiency

Education

NQF5 or above

A relevant tertiary qualification

Tools

MS Word

MS Excel

MS Outlook

Job description

Finchoice – City of Cape Town, Western Cape, South Africa

We are an innovative, consumer‑facing fintech specializing in providing fast loans, affordable insurance products and value‑added services to our rapidly growing customer base. We are obsessed with customer experience, innovation and building great tech in our pursuit of delivering on our vision to be our customers’ favourite digital financial services provider.

Our team consists of passionate individuals who work in multi‑disciplinary teams, where our strength in execution lies in our teamwork. Collectively we have driven significant customer growth and profitability over the past 18 years. We focus on the detail, being hands‑on and executing against our plans – a scale‑up that thinks and executes like a start‑up.

Team Leader: Sales (Insurance)

The Team Leader for Sales is responsible for leading, supporting, motivating, and developing a team of consultants. They ensure achievement of key performance targets, operational efficiencies, and exceptional customer experience aligned with company objectives. Additionally, they resolve customer issues, complaints, and inquiries while maintaining high standards of customer satisfaction.

Ensure that an exceptional customer experience is consistently achieved:

• Achieve performance targets and resolve customer queries efficiently.
• Handle complex or sensitive customer issues, demonstrating empathy, problem‑solving skills and a commitment to resolving the situation to the customer's satisfaction.
• Lead by example, demonstrating exemplary customer service skills in interactions with both customers and team members.
• Actively promote and reinforce importance of customer satisfaction and service excellence within the team and across the wider organisation.
• Continuously improve customer experience and service delivery.
• Foster a culture of continuous improvement within the team, encouraging feedback, experimentation, and innovation to enhance the overall customer experience.

Operational, quality efficiencies and adherence to service level agreements:

• Drive team efficiency targets and productivity standards.
• Maintain adherence to workflows and identify procedural/system gaps.
• Ensure service level agreements are met.
• Ensure that the department’s service level agreements are in place and achieved.
• Constantly engage with management regarding challenges and mitigation actions.
• Develop and execute sales strategies to achieve team targets.
• Provide guidance and support to sales consultants for inbound inquiries.
• Monitor sales metrics and provide feedback for performance improvement.
• Analyse sales data to identify trends and opportunities for optimization.
• Foster a positive sales culture and provide coaching and training to enhance sales skills.
• Collaborate with stakeholders to align sales efforts with organisational goals.
• Develop KPAs and personal development plans for team members.
• Lead, guide, and support agents through coaching and training.
• Foster innovation and staff engagement.
• Participate in motivational activities and workforce planning.
• Performance management in line with BCEA.

Reporting:

• Capture required data to ensure systems are up to date and accurate.
• Manage and track the team’s performance hourly, daily, weekly and monthly.
• Provide accurate reports in line with the department’s requirements.
• Identify adverse variances and/or negative trends and proactively develop action plans.
• Provide operational feedback to the management team by identifying trends through data analysis.

Projects:

• Participate in any projects as per the agreed KPA.
• Assist with the implementation and optimisation of projects and assignments.

More about you:

Qualifications & Accreditations

• NQF5 or above
• A relevant tertiary qualification

Experience & Skills

• Minimum of 3 years’ experience leading high‑performing teams of 10‑20 consultants in a fast‑paced environment.
• Minimum 2 years' experience in funeral sales or loan environment.
• Competent in MS Office packages, particularly MS Word, Excel and Outlook.
• Clear credit and criminal record.
• Effective communication skills (verbal and written).
• Availability for shifts, weekends and public holidays.

More about us:

Reciprocity and trust are the foundation of how we work. We believe that each of us shows up every day to do our best work and help one another and our customers. Strong, meaningful relationships underpin our culture and success, and we value authenticity and transparency. We value equity and strive to be fair and balanced. We celebrate our differences and understand how they contribute positively to the team. Our diverse teams thrive.

• We offer a flexible working arrangement and hybrid working.
• We support your professional development through coaching, training and bursaries.
• We offer employee wellness and support through our ChoiceCare employee assistance programme.
• We love celebrating your milestones with you.