Channel Manager: Sales & Service (FAIS)

Absa Group; George; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Absa Group is seeking a strategic Branch Leader to drive sustainable growth and governance across a large or complex branch footprint in Africa. You will manage cash, compliance, audits and implement aggressive digital adoption to enhance customer outcomes.

Leadership of multi-site teams and external partners will be essential, with a focus on community engagements and brand stewardship. The role emphasizes P&L accountability, cross-channel integration, and the development of future leaders

Qualifications

• Bachelor's degree in Banking or related field.
• Bachelor's degree in Business Administration or equivalent.

Responsibilities

• Translate regional strategy into branch execution and lead transformation efforts.
• Deliver branch growth, profitability and multi-channel service excellence.
• Lead senior branch leadership, develop succession plans, and foster ethical leadership.
• Own branch risk, compliance, governance, audits and TCf adherence.
• Engage key clients and community structures, acting as a brand ambassador.
• Deliver exceptional in-branch customer experiences and promote alternative banking channels.

Skills

Leadership

Strategic thinking

People management

Digital adoption

Customer experience

Education

Bachelor's Degree in Banking

Bachelor's Degree in Business Administration

Job description

### **Empowering Africa's tomorrow, together...one story at a time.**With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.**Belonging at Absa***Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.***Job Summary**To provide strategic and operational leadership to a large or complex branch (or multiple service points), delivering sustainable growth, transformation objectives, strong governance, and exceptional customer outcomes in line with the bank's strategy. Deliver branch commercial outcomes. Manage cash, devices, audits and compliance. Lead sales, service, and digital adoption. Represent the bank in the community. Develop future leaders.**Job Description****KEY FOCUS AREAS*** Lead nodal operations with accountability for people, process, and performance.* Drive commercial growth and service excellence across multiple (SSO's)* Oversee DHA, MVNO functions, ensuring efficient verification and ID smart card issuing.* Strengthen compliance and operational integrity in civic services.* Inspire and empower teams to deliver exceptional customer experiences.* Expand market presence through oversight of RIB and External sales.* Harness technology to optimize efficiency and innovation.* Build resilient, high-performing teams aligned to strategic goals.* Ensure delivery of all performance targets with commercial focus.* Champion operational leadership that advances Africa's service landscape.**ACCOUNTABILITIES:****Strategic Leadership*** Translate regional and national strategy into branch execution* Drive transformation, digital adoption, and inclusion initiatives* Position the branch as a trusted financial partner in the community**Business Performance*** Full Branch P&L accountability (where applicable)* Deliver growth, profitability, and productivity targets* Optimise multi-channel and integrated service models**People & Culture*** Lead senior branch leadership and management teams* Build a leadership pipeline and succession plans* Foster ethical leadership, engagement, and accountability**Risk, Compliance & Governance*** Overall accountability for branch risk, conduct, and regulatory compliance* Manage audits, governance forums, and material risk events* Ensure strong control environments and TCF adherence**External & Internal Stakeholder Management*** Engage key clients, community structures, and external partners* Act as a brand ambassador for the bank**Customer Experience:*** Deliver a consistently exceptional in-branch customer experience by proactively welcoming, guiding, and supporting customers* Promote efficient service, alternative banking channels,* Upholding Absa's service standards, image, and brand in a safe, professional, and well-managed branch environment**Education**Bachelor`s Degrees and Advanced Diplomas: Banking, Bachelor`s Degrees and Advanced Diplomas: Business AdministrationAt Absa, our story is not a single narrative. It's thousands of individual journeys unfolding across Africa and beyond.From colleagues serving customers in local communities to teams shaping financial solutions across borders, Absa is built on people who bring their lived experiences, ambitions and perspectives into the workplace every day. Whether you're starting your career, a seasoned leader or somewhere in between, your contribution is seen, valued and connected to something bigger.Our presence across Africa - which spans personal and business banking, corporate and investment banking, wealth and investment management, and insurance - exists because of the people who show up in their roles with purpose. Across Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda and Zambia, our colleagues are shaping what Absa becomes in each market.Beyond the continent, teams in global offices and a technology hub support and extend the stories that prove that African talent can lead, influence and innovate on the global stage.At Absa, **your story matters** because progress is driven by human experience, not hierarchy. When people are enabled to bring their whole selves to work, they don't just build careers. They help shape the future of Africa's financial services landscape.