Branch Manager (Channel Manager: Sales & Service ) - Franschoek

1001 Absa Bank; Franschhoek; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Absa is seeking a Channel Manager: Sales and Service to lead a customer-facing sales and service operation across a strategic market. You will drive sustainable growth, deliver an exceptional client experience, and uphold governance and regulatory standards while developing future leaders.

You will manage high-performing teams across service points, implement local market growth strategies, and partner with stakeholders to deepen client relationships in a fast-paced financial services

Qualifications

• Bachelor's degree in Banking, Finance or related field.
• FAIS compliance with regulatory requirements.
• RE5 qualification where applicable.
• Proven leadership in financial services, sales, banking, insurance or related.
• Demonstrated success leading teams to achieve sales and customer service targets.

Responsibilities

• Lead, coach and develop a high-performing sales and service team.
• Drive the achievement of sales, retention, service and profitability objectives.
• Create a culture of accountability, customer excellence and continuous improvement.
• Ensure compliance with FAIS, regulatory and governance requirements.
• Develop and execute local market growth and client acquisition strategies.
• Analyze performance trends and implement initiatives to improve business outcomes.
• Build and maintain strong relationships with clients, business partners and key stakeholders.
• Foster employee engagement and talent development within the team.
• Manage operational risk while ensuring efficient branch and service delivery operations.

Skills

Leadership

Sales targets

Stakeholder management

Governance

Coaching

Education

Bachelor's degree in Banking/Finance

Tools

CRM software

Regulatory reporting systems

Job description

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Belonging at Absa Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job Summary

Are you an experienced leader looking for an opportunity to make a real difference while accelerating your career? We are seeking a highly motivated Branch Manager to lead a complex branch and multiple service points within a strategically important market. This is an opportunity to take ownership of a significant business area, lead high-performing teams, drive commercial growth, champion digital innovation, and become a respected leader within your community. While traditionally known as a Branch Manager, this role is now referred to as a Channel Manager: Sales and Service within Absa. As a Channel Manager: Sales and Service you will be responsible for delivering sustainable business growth, exceptional customer experience, strong governance, and operational excellence, while developing future leaders and advancing the bank's transformation agenda. We are seeking an experienced Channel Manager: Sales and Service to lead a customer-facing sales and service operation, driving business growth, operational excellence, and client-centric outcomes. This is an exciting opportunity for a commercially astute leader who thrives in a fast-paced, regulated financial services environment and is passionate about developing people, strengthening client relationships, and achieving outstanding business results.

What You’ll Do

• Lead, coach and develop a high-performing sales and service team.
• Drive the achievement of sales, retention, service and profitability objectives.
• Create a culture of accountability, customer excellence and continuous improvement.
• Ensure compliance with FAIS, regulatory and governance requirements.
• Develop and execute local market growth and client acquisition strategies.
• Analyze performance trends and implement initiatives to improve business outcomes.
• Build and maintain strong relationships with clients, business partners and key stakeholders.
• Foster employee engagement and talent development within the team.
• Manage operational risk while ensuring efficient branch and service delivery operations.

What We’re Looking For

• Essential Requirements Relevant Bachelor`s Degrees and/or Advanced Diplomas qualification in Business, Commerce, Finance or equivalent NQF Level 7 or higher.
• FAIS-compliant with relevant regulatory requirements.
• RE5 qualification (where applicable).
• Proven leadership experience within financial services, sales, banking, insurance or a related industry.
• Demonstrated success in leading teams to achieve sales and customer service targets.
• Strong understanding of risk, compliance and governance principles.
• Exceptional stakeholder management and relationship-building skills.

Key Competencies

• Strategic Leadership
• Sales & Business Development
• Coaching & Talent Development
• Financial Acumen
• Client Experience Management
• Change Leadership
• Operational Excellence
• Decision Making
• Influencing & Negotiation
• Results Orientation

Why Join Us?

We believe exceptional people create exceptional customer experiences.

• The opportunity to lead a high-impact business area.
• A collaborative and purpose-driven culture.
• Continuous learning and leadership development opportunities.
• A rewarding environment where performance, innovation and customer focus are recognized and celebrated.
• The chance to make a meaningful difference in the lives of our customers and communities.

Education

Bachelor`s Degrees and Advanced Diplomas: Banking, Bachelor`s Degrees and Advanced Diplomas: Business Administration

At Absa, our story is not a single narrative. It’s thousands of individual journeys unfolding across Africa and beyond. From colleagues serving customers in local communities to teams shaping financial solutions across borders, Absa is built on people who bring their lived experiences, ambitions and perspectives into the workplace every day. Whether you’re starting your career, a seasoned leader or somewhere in between, your contribution is seen, valued and connected to something bigger. Our presence across Africa – which spans personal and business banking, corporate and investment banking, wealth and investment management, and insurance – exists because of the people who show up in their roles with purpose. Across Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda and Zambia, our colleagues are shaping what Absa becomes in each market. Beyond the continent, teams in global offices and a technology hub support and extend the stories that prove that African talent can lead, influence and innovate on the global stage. At Absa, your story matters because progress is driven by human experience, not hierarchy. When people are enabled to bring their whole selves to work, they don’t just build careers. They help shape the future of Africa’s financial services landscape.