Customer Banking Consultant (FAIS)

1001 Absa Bank; South Africa; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Absa Bank seeks a customer‑focused Retail Banking Advisor to deliver needs‑based financial advice, sales, and service to individual customers, while ensuring compliance with FAIS, TCF and risk controls. You will proactively acquire customers, activate leads, and maintain strong relationships across branch channels, delivering first‑time‑right outcomes and guiding clients to digital banking options.

Join a values‑driven team at Absa with strong growth opportunities and an inclusive workplace that

Responsibilities

• Proactively acquire customers and deliver sales against targets.
• Deliver professional customer service and resolve queries across touchpoints.
• Support lead generation and campaigns to contribute to branch growth.
• Maintain pipeline hygiene and accurate reporting of activities.
• Comply with FAIS, AML/CFT, TCF and POPIA in every interaction.

Education

FETC Banking

FETC Finance

Job description

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Belonging at Absa Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job Summary

To provide needs-based financial advice, sales, and service to individual retail banking customers, enabling them to meet their personal financial goals while ensuring compliance with FAIS, Treating Customers Fairly (TCF), and bank risk frameworks.

Job Description

Key Responsibilities

• Proactively acquire customers and deliver sales against agreed targets.
• Deliver efficient and professional customer service and resolve queries across all touchpoints.
• Support lead generation and simplex activities to contribute to branch growth.
• Action and conversion of quality leads and campaigns; maintain pipeline hygiene and accurate reporting.
• Execute DHA and MVNO offerings precisely and securely, meeting service levels and audit requirements.
• Champion digital and self‑service adoption including customer education to reduce assisted transactions.
• Operate flexibly across diverse branch formats and customer segments.
• Deliver first‑time‑right customer outcomes and uphold service excellence.
• Apply governance, risk and compliance standards (incl. FAIS, AML/CFT, TCF, POPIA) in every interaction.
• Collaborate within the team and contribute to a continuous improvement of performance culture.
• Deliver a consistently exceptional in‑branch customer experience by proactively welcoming, guiding, and supporting customers, while promoting efficient service, alternative banking channels, and upholding Absa’s service standards, image, and brand in a safe, professional, and well‑managed branch environment.

ACCOUNTABILITIES

• Customer Advisory & Sales
  • Conduct comprehensive personal financial needs analyses
  • Provide advice and sell approved retail banking products (transactional accounts, savings, lending, credit, insurance, investments as applicable)
  • Explain product features, benefits, risks, and costs clearly
  • Achieve individual sales, growth, and cross‑sell targets
• Customer Relationship Management
  • Build and maintain long‑term relationships with assigned customers
  • Proactively manage customer portfolios to retain and grow value
  • Conduct regular portfolio reviews and engagement follow‑ups
• Customer Experience & Service
  • Deliver a professional, consistent, and personalised customer experience through welcoming, guiding, and supporting customers, while promoting efficient service, alternative banking channels
  • Uphold Absa’s service standards, image, and brand in a safe, professional, and well‑managed branch environment.
  • Resolve customer queries and manage escalations effectively
  • Support digital adoption and financial education initiatives
• Compliance, Risk & Governance
  • Operate in accordance with FAIS, FICA, AML, and internal risk policies
  • Maintain accurate advice records, documentation, and disclosures
  • Complete regulatory training and CPD requirements
  • Identify and escalation of conduct or operational risks

Education

Further Education and Training Certificate (FETC): Banking, Further Education and Training Certificate (FETC): Finance

About us

At Absa, our story is not a single narrative. It’s thousands of individual journeys unfolding across Africa and beyond. From colleagues serving customers in local communities to teams shaping financial solutions across borders, Absa is built on people who bring their lived experiences, ambitions and perspectives into the workplace every day. Whether you’re starting your career, a seasoned leader or somewhere in between, your contribution is seen, valued and connected to something bigger. Our presence across Africa – which spans personal and business banking, corporate and investment banking, wealth and investment management, and insurance – exists because of the people who show up in their roles with purpose. Across Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda and Zambia, our colleagues are shaping what Absa becomes in each market. Beyond the continent, teams in global offices and a technology hub support and extend the stories that prove that African talent can lead, influence and innovate on the global stage. At Absa, your story matters because progress is driven by human experience, not hierarchy. When people are enabled to bring their whole selves to work, they don’t just build careers. They help shape the future of Africa’s financial services landscape.