Sales & Operations Consultant

Cullinan Transport Division; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Cullinan Transport Division is seeking a driven consultant to manage bookings, liaise with clients and agents, and ensure accurate records. The role requires handling telephonic and email requests, issuing quotes promptly, and coordinating with the operations team for weekend and after-hours duties.

Ideal candidates will have Grade 12, a Code B Driver's License, and a strong command of English, with high attention to detail and the ability to perform under pressure.

Qualifications

• Must have strong administrative abilities and handle multiple bookings simultaneously.
• Own reliable transport and flexible hours to cover after-hours standby duties.
• Strong command of English, both spoken and written, with attention to detail.

Responsibilities

• Manage bookings via telephone or email and ensure accuracy of records.
• Create and send quotes with correct rates and required information.
• Prepare and attach waybills with supporting documents and note entrance fees.
• Coordinate with Operations Team and assist as needed, including after-hours standby and weekend duties.

Skills

Strong administrative abilities

Own reliable transport

Excellent English (verbal and written)

Attention to detail and accuracy

Education

Grade 12

Code B Driver's License

Job description

Job Overview

We are looking for a competitive, driven, perfectionist person, who is self-motivated to reach your own, high standards. You must be flexible, with your own, reliable transport, since the industry is unpredictable and sometimes necessitates long, erratic hours. You must have strong administrative abilities, since you will deal with many different bookings at the same time, and you must be able to keep them all in order. You must also be willing to take on certain after-hours stand-by duties and jump in wherever the team needs your help.

Duties & Responsibilities

The main responsibility of a Consultant is to ensure that all bookings are made correctly and executed accordingly, delivering excellent service to our clients and guests. Bookings are made telephonically or via email, and accurate records must be kept. There are also some operational duties that accompany the occasional standby duty and duty weekends.

Quoting and Making Bookings

• Action telephonic booking requests, promptly and accurately
• Provide the requested service to agents or clients specifically allocated to you, ensuring their ongoing satisfaction
• Quotes must be sent promptly, with correct rates, gathering accurate and complete information
• Except for clients with credit facilities, payment must be ensured prior to delivering a service

Waybills

• Complete waybills accurately and on time
• Attach all supporting documents to the waybills
• Make sure that all entrance fees are noted
• Ensure that any changes are communicated to- and actioned by the Operations Team

Operational Duties

• Telephonic standby duties after hours, on certain evenings of the week
  • Attend to any driver problems, queries, breakdowns and complaints received on the duty phone, until the next morning
• Despatch guides/drivers on Saturday- and Sunday mornings
• Ensure that drivers pitch up for services
• Ensure that all scheduled vehicles leave the depot on time to deliver their services, according to schedule
• Correct waybills, if last-minute changes are made during the course of the weekend
• Attend to any driver problems, queries, breakdowns and complaints received on the duty phone, during the course of the weekend (coming in to the office, if necessary)
• Correctly action any new bookings made during the course of the weekend
• Assist the Operations Team in general, where necessary

Desired Experience & Qualifications

Minimum requirements for the position:

• Grade 12
• Own, reliable transport
• Code B Drivers License
• Flexibility with regard to working hours
• A strong verbal and written command of English
• The ability to concentrate well and keep your focus under pressure
• Attention to detail and accuracy
• A driven personality, with the will to do things right and meet your sales targets
• Strong administrative, organizational abilities

Advantageous for this position:

• Experience in the travel, transport, and hospitality industry
• Experience in waitressing/waitering
• Experience with a booking system of some kind
• Sales and client service experience
• Travel & Tourism