Sales Manager

Helderberg Personnel; Wes-Kaap; On-site; ZAR 600,000 - 850,000; Full time

Job summary

Helderberg Personnel is looking for a Sales Manager to oversee a team and drive product revenue growth in South Africa. The ideal candidate will have 5+ years of experience in sales management, particularly in golf or sports technology. Responsibilities include managing sales operations, reporting insights, and maintaining customer relationships. Candidates should possess excellent communication skills and flexibility to work in alignment with US timings. This role offers the chance to shape strategies in an exciting industry.

Qualifications

• 5+ years in Sales Management, preferably within the golf or sports tech industries.
• Exceptional verbal and written English skills.
• Ability to work South African office hours, including evening shifts.
• Deep understanding of golf technology and data analytics.

Responsibilities

• Manage a team of Sales Representatives for various shifts.
• Drive revenue growth in the South African market.
• Coordinate local efforts with global marketing goals.
• Engage new customers and tailor solutions to their needs.
• Maintain accurate records within the CRM.

Skills

Team Leadership

Performance Tracking

Scheduling

Quality Control

Direct Sales

Channel Management

Strategic Alignment

Client Engagement

CRM Management

Education

Bachelor’s degree in Business, Sales, Marketing, or related field

Tools

CRM software

Job description

Key Responsibilities

1. Global Sales Hub Management

• Team Leadership: Manage a team of Sales Representatives working across early, late, and graveyard shifts
• Performance Tracking: Monitor live chats, emails, and calls regarding product inquiries, order tracking, and technical sales support
• Scheduling: Ensure proper coverage to meet the needs of our global markets (from 8 am SAST to 5 pm PST)
• Quality Control: Maintain the highest standard of product knowledge and customer service across all e-commerce platforms

2. South African Market Development

• Direct Sales: Drive revenue growth for the company's products within South Africa
• Channel Management: Manage and expand our network of resellers and affiliates
• Partnerships: Manage key partnerships of South Africa
• Field Marketing: Oversee on-site demonstrations and represent the company at major golf tournaments and industry events

3. HQ Liaison & Reporting

• Strategic Alignment: Coordinate directly with the COO in USA to align local efforts with global marketing and sales goals
• Reporting: Provide weekly insights into sales performance, market trends, and team productivity

4. Sales Strategy & Market Expansion

• Target Audience Identification: Proactively identify and engage with new customers, including golf instructors, club fitters, and driving range facilities for the company's integration
• Needs Assessment: Conduct thorough consultations to identify unique customer requirements and tailor solutions accordingly
• Promotions: Work with COO and VP of Marketing to plan Shopify promotions, including the creation and performance tracking of promotional codes

5. Sales Operations & CRM Management

• CRM: Maintain records within the CRM
• Lead Management: Execute immediate follow-ups and maintain high engagement levels throughout the sales cycle
• Objection Handling: Confidently address customer concerns and objections

6. Technical Expertise & Post-Sale Support

• Data Proficiency: Maintain a strong understanding of analytical golf data to provide expert insights to clients
• Product Evolution: Assist in the testing, validation, and approval phases of new hardware and software releases.
• Account Management: Provide post-sale support and foster continuous relationship building to ensure long-term customer retention

Requirements

• Qualifications: Bachelor’s degree in Business, Sales, Marketing, Commerce, or a related field preferred (Equivalent industry experience will be considered where formal qualifications are not present)
• Experience: 5+ years in Sales Management, preferably within the golf, sports tech, or luxury hardware industries
• Communication: Exceptional verbal and written English skills
• Flexibility: Ability to work South African office hours, with two days per week requiring an afternoon/evening shift to overlap with the US Eastern Time Zone
• Technical Aptitude: Deep understanding of (or ability to quickly learn) launch monitor technology and data-driven golf performance
• Network: Existing relationships within the South African golf industry is a significant advantage

Working Hours

• Standard South African business hours
• Requirement: Two days per week (e.g., Tuesday/Thursday), the candidate must work a shifted schedule (e.g., 12 pm – 9 pm SAST) to allow for direct overlap and collaboration with the Florida-based COO and US team.