Sales Assistant - UniCare Bassonia

Clicks Group Limited; Johannesburg; On-site; ZAR 123,000 - 167,000; Full time

Job summary

Unicare is seeking a Sales Assistant for the Front shop Team based in the Bassonia 24hr Pharmacy. You will provide knowledgeable service to maximise sales and build customer loyalty, with duties spanning shelving, stock rotation and assisting customers across a 7am–11pm roster. Night shifts may be required.

Ideal candidates have retail or customer service experience in FMCG, and a strong customer orientation to deliver exceptional service and promotions.

Qualifications

• Retail/FMCG background essential.
• Knowledge of customer service excellence.
• Strong customer orientation.
• Following instructions and procedures.
• Delivering results and meeting customer expectations.
• Working with people.
• Coping with pressures and setbacks.

Responsibilities

• Assist customers on the shop floor with product queries and directions.
• Restock shelves and maintain clean, orderly displays.
• Monitor product expiry dates and ensure rotation of stock.
• Support in receiving and unpacking deliveries.
• Work closely with all other departments to ensure efficient store operations.
• Uphold high standards of customer service at all times.
• Handle customer queries promptly and professionally.
• Keep up to date with promotions.

Skills

Retail/FMCG background

Customer service excellence

Strong customer orientation

Following instructions and procedures

Delivering results

Working with people

Coping with pressures and setbacks

Education

Desirable Maths 50% and English 50%

Job description

Are you passionate about customer service and interested in an exciting opportunity?!Unicare is looking for a Sales Assistant to join the Front shop Team. This role will be based in the 24hr Pharmacy in Bassonia, Cape Town.

Purpose:

To offer exceptional service to all customers by providing knowledgeable service in order to maximise sales and build customer loyalty.

Job Objectives:

• Assist customers on the shop floor with product queries and directions
• Restock shelves and maintain clean, orderly displays
• Monitor product expiry dates and ensure rotation of stock
• Support in receiving and unpacking deliveries
• Work closely with all other departments to ensure efficient store operations
• Uphold high standards of customer service at all times
• Handle customer queries promptly and professionally
• Keep up to date with promotions

Minimum Educational Requirements:

Education:

• Desirable: Maths 50% and English 50%

Experience:

• Previous retail, sales or customer service experience in a customer facing role within a retail/FMCG store operations environment (essential)

Job related knowledge and skills:

• Retail/FMCG background
• Knowledge of customer service excellence
• Strong customer orientation
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Coping with Pressures and Setbacks

Ps. This role is expected to work shifts between 7am and 11pm daily, as per a roster.

May be required to work throughout the night.