Sales Administration Lead - Travel & Client Experience

nawirigroup; South Africa; On-site; ZAR 420,000 - 560,000; Full time

Job summary

Go2Africa, part of the Nawiri Group, seeks a Sales Administration leader to drive accurate, timely support across the full client journey. You will manage performance, coaching, and onboarding, ensuring high service quality and continuous improvement.

You will lead the Sales Admin team, handle deferrals/cancellations, and mentor staff, while aligning processes with HubSpot and Baz systems to optimise efficiency and client experience.

Qualifications

• Matric with Diploma in Travel and Tourism.
• Minimum 2 Years Leadership experience.
• Minimum 3-5 years Travel Industry experience.
• Professional email and telesales communication.
• Administration experience.
• Experience using our quoting system, Baz and HubSpot (Advantageous).

Responsibilities

• Lead and develop the Sales Administration team and ensure onboarding and training.
• Mentor new starters and provide coaching to achieve competency.
• Oversee deferrals, cancellations and rate queries with suppliers.
• Ensure client folders are ready for reconfirmation and support the Travel Administration Team.

Skills

Deciding and initiating action

Persuading and influencing

Presenting and communicating

Planning and organising

Working with people

Written communication

Verbal communication

Listening skills

Learning and researching

Delivering results

Adaptability

Resilience

Administrative skills

Creativity

Education

Matric

Diploma in Travel and Tourism

Tools

HubSpot

Baz arator/Bazaruto

Job description

Go2Africa, part of the Nawiri Group, seeks a Sales Administration leader to drive accurate, timely support across the full client journey. You will manage performance, coaching, and onboarding, ensuring high service quality and continuous improvement.

You will lead the Sales Admin team, handle deferrals/cancellations, and mentor staff, while aligning processes with HubSpot and Baz systems to optimise efficiency and client experience.