Safari Field Guide — Guest Experience & Safety

NB Consulting; Montagu; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Provident Fund Contribution

Accommodation

Job summary

NB Consulting is seeking a Field Guide for a wildlife reserve in South Africa. The role focuses on safety, guest experience, and operational excellence across daily safari activities.

You will prepare gear, guide ethically, and engage guests while coordinating with lodge management to ensure seamless experiences. Accommodation and provident fund are provided, with a strong emphasis on customer service and teamwork.

Qualifications

• FGASA Level 2 certification required for field guide duties.
• Valid Drivers License and PDP must be current.
• Minimum 2 years of experience in a similar field guide role.
• Ability to communicate effectively in English.
• Strong customer service and teamwork skills are essential.

Responsibilities

• Prepare vehicles, rifles, and comms equipment before service.
• Maintain vehicle records and handover books for each shift.
• Handle equipment and guest items with care and respect.
• Attend to guest or department requests promptly.
• Respond to service requests and report equipment issues.
• Conduct shift handovers to inform the team of operations.
• Engage guests about daily routines, regulations and activities.
• Maintain and clean all issued equipment and ensure its condition.
• Promote additional experiences to guests during interactions.
• Assist with emergency responses and standby duties as required.
• Liaise between field guides, lodge management and safari management.
• Support lodge management in planning guest activities for seamless experiences.
• Ensure service requests are handled professionally and courteously.
• Uphold safety, security and health protocols at all times.
• Maintain confidentiality and comply with legal standards.
• Contribute to team training and daily operations.

Skills

English communication

Customer service

Teamwork

Education

FGASA Level 2 certification

Valid Drivers License & PDP

Tools

4x4 vehicle handling

Job description

NB Consulting is seeking a Field Guide for a wildlife reserve in South Africa. The role focuses on safety, guest experience, and operational excellence across daily safari activities.

You will prepare gear, guide ethically, and engage guests while coordinating with lodge management to ensure seamless experiences. Accommodation and provident fund are provided, with a strong emphasis on customer service and teamwork.