SaaS Project Manager

Sabenza IT & Recruitment; Johannesburg; On-site; ZAR 700,000 - 1,100,000; Full time

Job summary

Sabenza IT & Recruitment is seeking an experienced SaaS Project Manager to lead end-to-end delivery and implementation of SaaS solutions in Johannesburg. You will coordinate cross-functional technical and business teams, manage plans, timelines, budgets and resource needs, and ensure on-time delivery aligned with customer and business requirements.

You will work within Agile, Scrum, Waterfall or hybrid delivery approaches, drive risk management, stakeholder engagement and successful onboarding

Qualifications

• Matric and a Bachelor's degree or relevant qualification in IT, CS, Business, PM or related field.
• Proven experience managing technology, software or SaaS implementation projects.
• Experience across full software implementation lifecycle.
• Strong SaaS/cloud-based technology understanding.
• Experience managing multiple projects and priorities.

Responsibilities

• Lead end-to-end SaaS implementation projects from initiation to go-live and support.
• Develop and maintain project plans, timelines, budgets and resources.
• Coordinate across engineering, product, operations, customer success and vendors.
• Manage configuration, integrations, data migration, testing and deployment.
• Run kick-offs, status meetings and steering committees.
• Identify risks, issues, dependencies and scope changes.
• Ensure clear communication among teams, stakeholders, vendors and customers.
• Oversee customer onboarding and implementation, ensuring a positive experience.
• Apply Agile, Scrum, Waterfall or hybrid methods as appropriate.
• Track KPIs, delivery progress and UAT/go-live readiness.

Skills

Stakeholder mgmt

Agile/Scrum

Cross-functional leadership

Project coordination

Communication

Education

Bachelor's degree (IT/CS/Business/PM)

Tools

Jira

Confluence

Azure DevOps

Monday.com

MS Project

Job description

Summary of role

We are seeking an experienced SaaS Project Manager to lead the end‑to‑end delivery and implementation of SaaS solutions. The successful candidate will manage multiple projects, coordinate cross‑functional technical and business teams, and ensure solutions are delivered on time, within scope and aligned with customer and business requirements.

Responsibilities

• Manage end-to-end SaaS implementation projects, from initiation and requirements gathering through deployment, go-live and post-implementation support.
• Develop and maintain project plans, timelines, milestones, budgets and resource requirements.
• Coordinate activities across engineering, product, operations, customer success, vendors and business stakeholders.
• Manage software configuration, system integrations, data migration, testing and deployment activities.
• Facilitate project kick-offs, status meetings, steering committees and stakeholder engagements.
• Identify and proactively manage project risks, issues, dependencies and scope changes.
• Ensure effective communication between technical teams, business stakeholders, vendors and customers.
• Manage customer onboarding and implementation activities, ensuring a positive customer experience.
• Work within Agile, Scrum, Waterfall or hybrid delivery methodologies as appropriate.
• Track project performance, KPIs, deliverables and implementation progress.
• Coordinate UAT, go-live readiness and production deployment.
• Support change management, training and user adoption initiatives.
• Ensure project documentation, governance and reporting standards are maintained.
• Conduct post-implementation reviews and identify opportunities for continuous improvement.

Requirements

• Matric and a Bachelor's degree or relevant qualification in Information Technology, Computer Science, Business, Project Management or a related field.
• Proven experience managing technology, software or SaaS implementation projects.
• Demonstrated experience managing projects across the full software implementation lifecycle.
• Strong understanding of SaaS/cloud-based technology environments.
• Experience managing multiple projects and competing priorities simultaneously.
• Strong stakeholder, customer and vendor management experience.
• Experience working with cross-functional technical teams.
• Knowledge of Agile/Scrum and traditional project management methodologies.
• Experience using project management and collaboration tools such as Jira, Confluence, Azure DevOps, Monday.com, MS Project or similar.

Advantageous

• PMP, PRINCE2, Scrum Master, Agile or equivalent certification.
• Experience delivering enterprise or B2B SaaS solutions.
• Exposure to APIs, system integrations, data migration and cloud technologies.
• Experience managing customer-facing software implementations.
• Experience within a fast-paced technology or SaaS environment.