Returns Clerk

Tiger Brands; Rustenburg; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Tiger Brands is seeking a dedicated Returns Clerk to manage product and claim verification, balance daily returns, and ensure accurate credits while preventing unsellable stock from entering the chain. The role emphasises strict adherence to safety, hygiene, and manufacturing standards in a fast‑paced FMCG environment.

Candidates should have Grade 12, strong computer skills (Excel, Word, PowerPoint) and FMCG exposure.

Qualifications

• Grade 12 or equivalent.
• Computer literate with MS Excel, Word and PowerPoint.
• FMCG exposure is advantageous.

Responsibilities

• Ensure product and claim correspond.
• Check quantity to claim is the same as product.
• Stamp claim when everything balances.
• Ensure that general trade returns are credited to customer not driver.
• Ensure that the quantity and product is checked, no product with fungus is accepted.
• Ensure that general trade and claims returns balance daily, and checked by supervisors.
• Follow Health and Safety regulations and report unsafe situations.
• Maintain hygiene standards and ensure equipment safety.
• Participate in MECP and Invocoms activities as required.

Skills

Attention to detail

Interpersonal skills

Safety compliance

Time management

Education

Grade 12

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Managing Returns

• Ensure product and claim correspond


• Check quantity to claim is the same as product


• Stamp claim when everything balances


• Ensure that general trade returns are credited to customer not driver


• Ensure that the quantity and product is checked ,no product with fungus is accepted.


• Ensure that general trade and claims returns balance daily, and checked by supervisors

Safety and Quality

• Utilize allocated cleaning materials in maintaining the high standard within the relevant work area


• Ensure set hygiene standards are adhered to at all times.


• Ensure adherence to the Health and Safety regulations.


• Ensure allocated equipment is safe to operate and all safety features are operational.


• Ensure that all evident unsafe situations are reported, and attended to immediately.


• Ensure familiarisation and compliance with all company policies, practises and procedures and the manufacturing protocol.

Work Place Improvement

• Participate effectively in the Invocoms sessions.


• Participate and or identify non compliances to be addressed using the SGA process.


• Application of manufacturing Excellence Methodology


• Participate in all MECP activities

Qualifications & Experience

• Grade 12


• Computer Literate (Microsoft Excell, Word, Powerpoint)


• FMCG Exposure

Functional / Technical Competencies

• Safety protocols and compliance


• Computer literate (Microsoft Excel, Word)


• Accurate numeracy proficiency


• Attention to detail


• FMCG (food sector) experience an added advantage.

Behavioural Competencies

• Well organized and focused on service delivery


• Good interpersonal skills


• Prepared to work overtime and weekends when needed (including night shifts).


• Ability to work under pressure, prioritize and multitask


• Self-motivated and ambitious


• Good communication skills


• Be able to work unsupervised and meet set deadlines

In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.