Retail Store Supervisor - PE

Pro Select Consulting; Gqeberha; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail consulting firm is seeking a Retail Store Supervisor in Gqeberha. The candidate will lead daily store activities, foster team development, and ensure compliance with policies. A minimum of 2 years experience in a key holder role is required. The role emphasizes customer service and innovative sales strategies.

Qualifications

• Minimum of 2 years experience in a key holder role.
• Proven ability to manage store operations and lead a team.

Responsibilities

• Guide the store's day-to-day activities and meet store targets.
• Identify training and coaching needs of the store team.
• Ensure compliance with policies and procedures.
• Explore new opportunities to boost sales.

Skills

Team leadership

Customer service

Sales improvement

Stock management

Training and coaching

Job description

About the job Retail Store Supervisor - PE

Our client is actively seeking an energetic and enterprising Store Supervisor to become a valuable addition to their team. Your main responsibilities will be to guide and assist the store's day-to-day activities, aiming to surpass store targets, foster innovative initiatives, and elevate customer service standards to meet and exceed overall objectives.

Key Responsibilities

• Assist store team development by identifying training and coaching needs, emphasizing talent management and succession planning.
• Administer, and manage performance in alignment with company policies and procedures.
• Assist customer experience processes to ensure adherence to policies and procedures, encompassing business instruction letters, markdowns, repricing, promotions, visual standards, customer feedback, and general housekeeping.
• Assist to enforce overall compliance by conducting thorough compliance checks through defined processes.
• Explore and propose new opportunities to boost sales and enhance brand awareness.
• Provide feedback on in-store product performance to the support centre, contributing to sales improvement.
• Collaborate with management on operational action plans, sales performance increase, and store expenditure monitoring based on sales and profitability reports.
• Authorize write-offs, breakages, recalls, and returns, ensuring effective stock management.
• Assist in the maintenance of the the stockroom's overall upkeep to meet housekeeping standards.
• Manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.
• Accurately receive, unpack, merchandise, and replenish the sales floor to drive sales objectives.
• Assist to lead and drive the store team to achieve store KPIs and operational strategy, aligning with company values.

ONLY Candidates with a Minimum of 2 Years Experience in a key holder role will be considered.