Casual & Fixed Term Frontshop Assistant - Diamond Pavilion, Kimberley

Dis-Chem Pharmacies Limited; Noord-Kaap; On-site; ZAR 89,000 - 134,000; Full time

Job summary

Dis-Chem Pharmacies’ Diamond Pavilion Mall Store in Kimberley is hiring a Frontshop Assistant to support customer service at the point of sale while upholding merchandising standards. The role involves stocking shelves, maintaining price accuracy, processing transactions, handling exchanges, and assisting customers to maximise sales, with adherence to Dis-Chem policies and safety rules.

Applicants must have Grade 12 and 0–6 months retail experience; advantageously 1 year in retail and a Retail

Qualifications

• Grade 12 or Matric for entry.
• 0–6 months retail work experience is required.
• Advantageous: 1 year in retail and Retail Business Management certification.

Responsibilities

• Ensure full product range is stocked and neatly presented.
• Maintain stock levels and check sell-by dates.
• Restock merchandise to maximise sales.
• Handle purchases and process various payment methods.
• Assist with exchanges and loyalty card processing.
• Keep storeroom organized and ensure price accuracy.

Skills

Retail operations

Customer service

Arithmetic skills

Verbal communication

Teamwork

Education

Grade 12 / Matric

Tools

SAP knowledge

MS Office (Word/Excel/Outlook)

Job description

Dis-Chem Pharmacies’ Diamond Pavilion Mall Store in Kimberley has an opportunity available for a Frontshop Assistant to join the team.

The successful candidate will be responsible for upholding Dis-Chem merchandising standards while supporting customer service at the point of sale, in accordance with Dis-Chem policies, procedures and standard operating procedures.

Minimum Requirements

Essential

• Grade 12 – Matric or Senior Certificate.
• 0–6 months’ retail work experience.

Advantageous

• 1 year’s work experience within a retail environment.
• Certification in Retail Business Management.

Duties and Responsibilities

• Ensure the full range of products is available on the shelves at all times and neatly presented.
• Maintain stock on the shelves and ensure products have not reached their sell-by date.
• Restock merchandise when required to maximise sales.
• Follow up on all customer out-of-stock queries in line with the customer service out-of-stock list and ensure they are addressed timeously.
• Ensure delivered stock and/or stock pulled from the storeroom is stored and packed in the correct space.
• Ensure merchandise displays, labels and pricing are correct at all times and report price discrepancies to management.
• Ensure the storeroom is organised, neat and tidy.
• Keep up to date with new product knowledge to effectively assist customers.
• Assist with restocking merchandise and supplies when required to maximise sales.
• Assist with back shopping when required.
• Handle all merchandise carefully to prevent losses.
• Transact all purchases by receiving, verifying and processing payments, including cash, cards, vouchers,
• coupons and any other acceptable payment methods.
• Exchange merchandise and accept returned goods from customers when authorised to do so by the Frontshop Leader.
• Process all loyalty cards, including those of accelerated partners.
• Ensure cash is placed in the drop safe in accordance with standard operating procedures.
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/or Retail Store Assistant.
• Ensure accurate cash flow at all times.
• Facilitate regular stock rotation and adhere to Dis-Chem stock control procedures.
• Report low stock levels, out-of-stock items, damaged stock and expired stock to management.
• Assist with counting stock files and general stocktaking.
• Identify and immediately report damaged and expired stock to management.
• Assist with loading and off-loading of stock when required.
• Ensure boxes are flattened after unpacking stock and taken to the designated area.
• Establish professional relationships with customers and provide friendly, helpful and courteous assistance and advice.
• Report customer compliments and complaints to management.
• Adhere to the customer turnover-per-hour rate in accordance with the company benchmark.
• Assist with the training of new and current team members.
• Ensure outgoing stock, items and scripts are scanned and paid for.
• Keep daily takings, including cash, cheques, vouchers, card slips, line voids and incomplete dockets, inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behaviour relating to both staff and customers to management.
• Maintain housekeeping in accordance with Dis-Chem standards.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Dis-Chem Uniform and Personal Appearance Policy.

Competencies

Essential

• Knowledge of retail operations and administration.
• Ability to identify potential issues, find solutions and understand when and to whom problems should be escalated.
• Ability to comprehend fundamental arithmetic, including addition, subtraction, multiplication and division.
• Ability to convey ideas and facts verbally using appropriate language.
• Ability to address customer questions in a timely manner.
• Recognises the need for procedures and follows relevant procedures.
• Takes personal responsibility for the quality and timeliness of work and achieves results with minimal supervision.

Advantageous

• Basic computer skills, including Word, Excel and Outlook.
• Sound numerical skills.
• SAP knowledge.

Special Conditions of Employment

• Be able to work retail hours.
• South African citizen.
• MIE, no criminal record and clear credit rating.
• Driver’s licence and own reliable transport.

Remuneration & Benefits

• Market-related salary.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process, aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.