Retail Sales Specialist - Customer Experience

Cape Union Mart Group; Midrand; On-site; ZAR 67,000 - 100,000; Full time

Job summary

Cape Union Mart Group in Midrand is seeking a capable retail associate to enhance customer experiences and drive sales. You will handle transactions, maintain store standards, and support loyalty programs while upholding loss controls and visual merchandise guidelines.

The role requires basic Matric, up to 6 months in retail, a clear record, and willingness to work retail hours as a SA citizen. Knowledge of clothing trends and effective communication will be advantageous.

Qualifications

• Matric or equivalent educational background.
• Up to 6 months retail experience.
• Clear credit and criminal record.
• Willing and able to work retail hours.
• South African citizen.

Responsibilities

• Exceed customer expectations by using selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Maximise and drive sales by identifying opportunities.
• Maintain housekeeping and visual merchandising standards.
• Transact all purchases and process payments.
• Process loyalty cards and accelerated partner cards.
• Build professional relationships and provide friendly service.
• Report compliments and complaints to management.

Skills

Customer service

Cash handling

Stock control

Sales techniques

Visual merchandising

Communication

Time management

Problem solving

Ownership

Education

Matric or Equvalent

Tools

Microsoft Office

Job description

Cape Union Mart Group in Midrand is seeking a capable retail associate to enhance customer experiences and drive sales. You will handle transactions, maintain store standards, and support loyalty programs while upholding loss controls and visual merchandise guidelines.

The role requires basic Matric, up to 6 months in retail, a clear record, and willingness to work retail hours as a SA citizen. Knowledge of clothing trends and effective communication will be advantageous.