Retail Sales Assistant: Customer Focus & Merchandising

Cape Union Mart Group; Cape Town; On-site; ZAR 67,000 - 112,000; Full time

Job summary

Cape Union Mart Group is seeking a customer-focused retail associate in Cape Town to deliver outstanding service, process payments, and maintain store presentation. You will engage with customers, handle transactions, and support loyalty programs while meeting daily targets.

Ideal candidates have Matric or equivalent and up to 6 months in retail, with a willingness to work retail hours. Knowledge of fashion trends and a proactive attitude are advantageous.

Qualifications

• Matric or equivalent required.
• Up to 6 months retail experience.
• Clear credit and criminal record.
• Willing and able to work retail hours.
• South African citizen.

Responsibilities

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping and visual merchandising standards to optimise sales.
• Create an inspiring environment and have fun.
• Transact all purchases – receive, verify and process payments (cash, cards, vouchers, coupons, etc.).
• Ensure all outgoing stock/items/scripts are scanned and paid for.
• Process all loyalty cards including those of accelerated partners.
• Establish a professional relationship with customers and provide friendly, helpful service and advice.
• Report customer compliments and complaints to management.
• Attend to all customer stock queries and ensure they are dealt with and resolved.

Skills

Customer service

Cash handling

Communication

Time management

Ownership

Honesty

Relationship building

Problem solving

Education

Matric or equivalent

Tools

Microsoft Office

Job description

Cape Union Mart Group is seeking a customer-focused retail associate in Cape Town to deliver outstanding service, process payments, and maintain store presentation. You will engage with customers, handle transactions, and support loyalty programs while meeting daily targets.

Ideal candidates have Matric or equivalent and up to 6 months in retail, with a willingness to work retail hours. Knowledge of fashion trends and a proactive attitude are advantageous.