Retail Sales Associate - Customer Service + Upsell Focus

Infinity Brands; Rustenburg; On-site; ZAR 100,000 - 167,000; Full time

Job summary

ACDC Express is looking for an enthusiastic and customer-focused Retail Sales to join our team. The successful candidate will deliver exceptional customer service, drive sales, maintain merchandising standards, and process transactions accurately to ensure an outstanding in-store experience.

You will greet customers, identify needs, recommend products, meet sales targets, promote specials, upsell when appropriate, handle queries, returns, and exchanges, and keep shelves replenished in line with

Qualifications

• Grade 12 (NQF Level 4) or equivalent.
• 1–3 years' experience in retail sales or customer service.
• Experience in electrical, hardware, or retail industry advantageous.
• Strong communication and interpersonal skills.
• Customer-focused with a passion for sales.
• Computer literacy and POS experience advantageous.
• Good numerical and problem-solving skills.
• Clear criminal and credit record.

Responsibilities

• Greet and assist customers in a professional and friendly manner.
• Understand customer needs and recommend suitable products.
• Achieve individual sales targets and contribute to overall store performance.
• Promote store specials, promotions, and new products.
• Upsell and cross-sell products where appropriate.
• Handle customer queries, complaints, returns, and exchanges.
• Maintain merchandising standards and replenish stock on shelves.
• Assist with stock receiving and stock counts.
• Process cash, card, and account payments accurately.
• Perform daily cash-ups when required.
• Ensure compliance with company policies and procedures.

Skills

Customer service

Sales

Merchandising

Cash handling

Communication

Education

Grade 12 (NQF Level 4)

Tools

POS systems

Job description

ACDC Express is looking for an enthusiastic and customer-focused Retail Sales to join our team. The successful candidate will deliver exceptional customer service, drive sales, maintain merchandising standards, and process transactions accurately to ensure an outstanding in-store experience.

You will greet customers, identify needs, recommend products, meet sales targets, promote specials, upsell when appropriate, handle queries, returns, and exchanges, and keep shelves replenished in line with