Retail Operations Productivity Architect

Dis-Chem Pharmacies Limited; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Dis-Chem Pharmacies Limited is seeking a Retail Operations Efficiency Manager to design, implement and continually improve systems, processes and frameworks that drive consistent, high-quality store execution across the retail network.

The role focuses on translating strategy into actionable processes, leading labour productivity initiatives, and delivering scalable solutions with measurable impact on store performance and cost efficiency.

Qualifications

• Degree or diploma in business, operations, industrial engineering, supply chain or related field.
• 5-7 years of experience in retail operations, admin, process optimisation, continuous improvement or store efficiency roles.

Responsibilities

• Translate retail operations efficiency strategy into actionable processes, tools, initiatives and routines for stores. Operational Efficiency and Process Design
• Design and implement operational processes, SOPs, and frameworks that drive consistency, simplicity, and efficiency across the store network.
• Own national labour productivity frameworks, including workforce modelling, scheduling optimisation, and time and motion analysis.
• Drive ROI on operational staffing investments through evidence-based productivity management.
• Analyse labour data to identify productivity gaps and implement targeted improvement interventions.
• Lead continuous improvement initiatives, identifying and eliminating operational friction and inefficiency at store and regional level.
• Deliver centralised operational support that resolves store issues efficiently and consistently within defined SLA’s, whilst proactively tracking trends, surfacing risks early, and driving preventative action to reduce recurring issues across the network.
• Standardise operational tools and routines to reduce execution complexity and improve store performance metrics.
• Monitor execution and drive corrective actions where required.

Skills

Labour modelling

Scheduling optimisation

Data-driven decisions

Continuous improvement

Stakeholder engagement

Process design

Lean methodologies

Detail oriented

Education

Degree or diploma in business, operations, industrial engineering, supply chain or related field

Job description

Dis-Chem Pharmacies Limited is seeking a Retail Operations Efficiency Manager to design, implement and continually improve systems, processes and frameworks that drive consistent, high-quality store execution across the retail network.

The role focuses on translating strategy into actionable processes, leading labour productivity initiatives, and delivering scalable solutions with measurable impact on store performance and cost efficiency.