Retail Operations Manager – Admin & SOPs

CORE; Cape Town; On-site; ZAR 480,000 - 560,000; Full time

Job summary

iStore, Africa's largest Apple Premium Reseller, seeks an Admin Manager in Cape Town to lead teams and ensure a valued customer experience. You will oversee back-of-house operations, enforce SOPs, and reduce business risk by adhering to policies and processes.

Focus on refining systems, enhancing operational efficiency, and aligning practices with the store's strategic goals. Prior experience in fast-paced retail and cross-functional collaboration is essential.

Qualifications

• Matric completed; tertiary qualification is advantageous.
• 5+ years leading teams in a complex, high turnover retail environment.
• Experience in retail operations and cross-functional collaboration.
• Proven ability to drive store targets and customer experience.

Responsibilities

• Lead teams, provide supportive feedback and drive performance.
• Ensure back-of-house operations run effectively and SOPs are followed.
• Review systems and processes to align with business needs and agility.
• Focus on enhancing operations and achieving store targets.

Skills

Leadership

Retail operations

Matrix management

Customer experience

Team management

Education

Completed Matric

Tertiary qualification advantageous

Job description

iStore, Africa's largest Apple Premium Reseller, seeks an Admin Manager in Cape Town to lead teams and ensure a valued customer experience. You will oversee back-of-house operations, enforce SOPs, and reduce business risk by adhering to policies and processes.

Focus on refining systems, enhancing operational efficiency, and aligning practices with the store's strategic goals. Prior experience in fast-paced retail and cross-functional collaboration is essential.