Retail Front & Back Office Leader

Pepkor Lifestyle; Noord-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pepkor Lifestyle, part of Incredible Connection, invites you to join as a Front and Back Office Supervisor. You will lead a dynamic retail team, overseeing stock integrity, cash handling, customer service, and front/back-office operations to drive efficiency and profitability.

The role requires Grade 12 and at least three years in retail management, with strong leadership and a commitment to compliance. You will collaborate across departments to ensure superior customer experiences and store

Qualifications

• Grade 12 Matric qualification.
• Minimum of three years of proven experience in Retail Management.
• Strong business acumen and leadership abilities.

Responsibilities

• Customer Satisfaction: Implement customer retention strategies and ensure exceptional customer service that builds lasting relationships.
• Optimize Stock Management: Manage inventory effectively, minimize stock losses, and maintain optimal stock levels to meet sales demands.
• Ensure Compliance & Risk Management: Uphold company policies, industry regulations, and risk management practices to safeguard the business.
• Lead & Develop Your Team: Build a high-performing team, provide coaching and mentorship, and foster a positive and collaborative work environment.
• Manage Front and Back-Office Operations: Oversee cash handling, manage financial transactions accurately, and ensure operational efficiency.

Skills

Team Leadership

Customer Service

Problem Solving

Change Management

Resilience

Diversity Inclusion

Education

Grade 12 Matric qualification

Job description

Pepkor Lifestyle, part of Incredible Connection, invites you to join as a Front and Back Office Supervisor. You will lead a dynamic retail team, overseeing stock integrity, cash handling, customer service, and front/back-office operations to drive efficiency and profitability.

The role requires Grade 12 and at least three years in retail management, with strong leadership and a commitment to compliance. You will collaborate across departments to ensure superior customer experiences and store