Retail Customer Service & Operations Specialist

Pepkor Lifestyle; Vereeniging; On-site; ZAR 140,000 - 200,000; Full time

Job summary

Pepkor Lifestyle is seeking hard-working Customer Service Advisors to join our fast-paced retail environment, where every day is unique and requires accuracy, integrity and strong interpersonal skills. You will handle customer interactions, process transactions, manage stock reception and merchandising, and support reception/switchboard duties while meeting targets.

The ideal candidate has Matric, numeracy, computer literacy, and knowledge of SAP and MS Office, with attention to detail and

Qualifications

• Matric and numeracy skills.
• Ability to handle money and process transactions.
• Computer literacy with MS Office.
• Attention to detail and strong interpersonal skills.
• Excellent written and verbal communication.
• Teamwork and reception/switchboard experience.
• Knowledge of company policies and fraud awareness.
• Customer centric mindset and target-driven approach.

Responsibilities

• Deal with customers in a customer-centric manner.
• Achieve individual targets.
• Administrative duties and processing transactions.
• Cash-ups and accurate reporting.
• Effective self-management and teamwork.
• Ensure security and safety in store.
• Handle reception/switchboard duties.
• Maintain up-to-date product knowledge.
• Receive and dispatch stock and assist with merchandising.
• Maintain store presentation and housekeeping.

Skills

Numeracy skills

Money handling

Computer literacy

Attention to detail

Interpersonal skills

Written and verbal communication

Teamwork

Telephone etiquette

Target driven

Fraud awareness

Customer centric

SAP experience advantageous

Education

Matric

Tools

MS Office (Word, Excel)

SAP

Job description

Pepkor Lifestyle is seeking hard-working Customer Service Advisors to join our fast-paced retail environment, where every day is unique and requires accuracy, integrity and strong interpersonal skills. You will handle customer interactions, process transactions, manage stock reception and merchandising, and support reception/switchboard duties while meeting targets.

The ideal candidate has Matric, numeracy, computer literacy, and knowledge of SAP and MS Office, with attention to detail and