Retail Customer Resolution Specialist

Pepkor Lifestyle; Gauteng; On-site; ZAR 140,000 - 190,000; Full time

Job summary

Pepkor Lifestyle invites a dynamic professional to join the Customer Resolution Centre in Gauteng. You will manage, resolve and elevate customer queries across all channels to deliver a differentiated customer experience.

The role demands strong communication and a customer-first mindset within a busy retail setting. Applicants should have at least 1 year in customer service, familiarity with CRM and MS Office, and a solid understanding of Customer Protection Act requirements.

Qualifications

• Grade 12 minimum; one year in Customer Resolution Centre/Service.
• Understanding of CPA and Pepkor Lifestyle policies.
• Knowledge of CRM systems and MS Office.
• Social media proficiency is advantageous.

Responsibilities

• Manage, resolve and elevate customer queries across all channels.
• Deliver a differentiated customer experience in a retail environment.
• Apply knowledge of Pepkor Lifestyle policies and CPA requirements.
• Collaborate with teams to resolve issues and follow up as needed.

Skills

Communication

Resilience

Multitasking

Time management

Interpersonal skills

Active listening

Conflict management

Under pressure

Education

Grade 12

Tertiary qualification advantageous

Tools

CRM systems

Social Media

MS Office

Job description

Pepkor Lifestyle invites a dynamic professional to join the Customer Resolution Centre in Gauteng. You will manage, resolve and elevate customer queries across all channels to deliver a differentiated customer experience.

The role demands strong communication and a customer-first mindset within a busy retail setting. Applicants should have at least 1 year in customer service, familiarity with CRM and MS Office, and a solid understanding of Customer Protection Act requirements.