Customer Service Advisor

Pepkor Lifestyle; Vereeniging; On-site; ZAR 140,000 - 200,000; Full time

Job summary

Pepkor Lifestyle is seeking hard-working Customer Service Advisors to join our fast-paced retail environment, where every day is unique and requires accuracy, integrity and strong interpersonal skills. You will handle customer interactions, process transactions, manage stock reception and merchandising, and support reception/switchboard duties while meeting targets.

The ideal candidate has Matric, numeracy, computer literacy, and knowledge of SAP and MS Office, with attention to detail and

Qualifications

• Matric and numeracy skills.
• Ability to handle money and process transactions.
• Computer literacy with MS Office.
• Attention to detail and strong interpersonal skills.
• Excellent written and verbal communication.
• Teamwork and reception/switchboard experience.
• Knowledge of company policies and fraud awareness.
• Customer centric mindset and target-driven approach.

Responsibilities

• Deal with customers in a customer-centric manner.
• Achieve individual targets.
• Administrative duties and processing transactions.
• Cash-ups and accurate reporting.
• Effective self-management and teamwork.
• Ensure security and safety in store.
• Handle reception/switchboard duties.
• Maintain up-to-date product knowledge.
• Receive and dispatch stock and assist with merchandising.
• Maintain store presentation and housekeeping.

Skills

Numeracy skills

Money handling

Computer literacy

Attention to detail

Interpersonal skills

Written and verbal communication

Teamwork

Telephone etiquette

Target driven

Fraud awareness

Customer centric

SAP experience advantageous

Education

Matric

Tools

MS Office (Word, Excel)

SAP

Job description

Introduction: We are looking for a hard-working and energetic Customer Service Advisors to join our fast-paced retail environment, where every day is unique and interesting. The ideal candidate must possess excellent customer service skills, a high level of accuracy and act with honesty and integrity.

Description: The professional interaction of all customers to ensure the accurate processing of all transactions and administration to meet set targets in both segments of tech and furniture retail.

Job Specification:

• Deal with customers in a customer centric manner
• Achieve individual targets
• Administration
• Processing transactions and cash ups
• Effective self-management and teamwork
• Security and safety
• Reception / Switchboard
• Ensure up to date product knowledge
• Receiving and dispatching of stock
• Merchandising, housekeeping and store presentation

Minimum requirements:

• Matric
• Numeracy skills
• Ability to work with money
• Computer literacy
• Attention to detail
• Interpersonal skills
• Written and communication skills
• Team work
• Telephone etiquette
• Target driven
• Customer centricity
• Practical experience in a financial and administration role
• SAP experience advantageous
• MS Office (Word, Excel)
• Cellular and Retail experience
• Knowledge of relevant Company policies, practices, processes and systems
• Conscientious
• Integrity
• Customer centric
• Fraud detection
• Target driven

Ready to embark on a rewarding career journey? Join Pepkor Lifestyle and make a difference!