Retail Customer Service Lead: Coach, Resolve & Delight

Placements24; Benoni; Sur place; ZAR 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Competitive salary and incentives

Health and wellness benefits

Employee discounts

Professional growth opportunities

Supportive team environment

Résumé du poste

Placements24 in Benoni seeks a dedicated Retail Customer Service Lead to guide the store's front-line team and ensure an exceptional customer experience. You will mentor staff, resolve complex inquiries with empathy, and drive loyalty through consistent service excellence.

You will monitor feedback, implement service improvements, and collaborate with other departments to enhance the overall shopping experience in a fast-paced retail environment.

Qualifications

• Previous experience in a customer service role with leadership capabilities.
• Excellent communication, active listening, and conflict-resolution skills.
• Strong problem-solving abilities and a patient demeanor.
• CRM familiarity is a plus.
• Ability to work effectively in a fast-paced retail setting in Benoni.

Responsabilités

• Lead and train customer service representatives, fostering a culture of exceptional service.
• Handle escalated customer complaints and complex inquiries, providing timely and effective resolutions.
• Monitor customer feedback and implement strategies to improve customer satisfaction scores.
• Ensure adherence to customer service policies and procedures across the store.
• Collaborate with other departments to address customer needs and enhance the overall shopping experience.

Connaissances

Leadership

Customer service

Communication

CRM familiarity

Conflict resolution

Retail environment

Description du poste

Placements24 in Benoni seeks a dedicated Retail Customer Service Lead to guide the store's front-line team and ensure an exceptional customer experience. You will mentor staff, resolve complex inquiries with empathy, and drive loyalty through consistent service excellence.

You will monitor feedback, implement service improvements, and collaborate with other departments to enhance the overall shopping experience in a fast-paced retail environment.