Senior Retail Business Analyst: End-to-End Value Chain

Boardroom Appointments; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Boardroom Appointments in Cape Town is seeking a Senior Business Analyst to bridge the gap between business stakeholders and technical teams across the retail value chain, from procurement to customer engagement. The role focuses on end-to-end analysis, solution design, and delivering measurable value.

You will elicit requirements, document BRDs and user stories, support testing, and collaborate with cross-functional teams in Agile, Waterfall or Hybrid environments to improve retail operations

Qualifications

• Matric and a bachelor's degree in business administration, Information Systems, or related field.
• Business Analysis certification (e.g., CBAP, PMI-PBA) is preferred.

Responsibilities

• Elicit, analyze, and document business requirements across the retail value chain.
• Collaborate with cross-functional teams to define solutions and support implementation.
• Support the development and execution of project plans aligned with business goals.
• Perform gap analysis and identify areas of improvement within retail operations.
• Define and document current and future state processes using appropriate tools.
• Facilitate workshops, interviews, and design sessions with business stakeholders.
• Support testing and validation of solutions to ensure business requirements are met.
• Create and maintain clear documentation such as BRDs, user stories, and process maps.

Skills

BA certification (CBAP/PMI-PBA)

Requirements elicitation

Stakeholder management

BRD documentation

Education

Matric

Bachelor's degree in business administration or information systems

Job description

Boardroom Appointments in Cape Town is seeking a Senior Business Analyst to bridge the gap between business stakeholders and technical teams across the retail value chain, from procurement to customer engagement. The role focuses on end-to-end analysis, solution design, and delivering measurable value.

You will elicit requirements, document BRDs and user stories, support testing, and collaborate with cross-functional teams in Agile, Waterfall or Hybrid environments to improve retail operations