Retail Banking Sales & Advisory Consultant

Absa Group; Carnarvon; On-site; ZAR 280,000 - 420,000; Full time

Job summary

Absa is hiring a Customer Advisor to provide needs-based financial advice, sales, and service to individual retail banking customers. The role ensures compliance with FAIS, TCF and risk frameworks while supporting branch growth and digital adoption.

You will deliver consistent service across all channels, manage customer portfolios, and uphold Absa’s standards in a busy branch environment. The ideal candidate will conduct thorough financial needs analyses, explain product features clearly, and

Qualifications

• Proactively conduct personal financial needs analyses.
• Explain product features, benefits, risks and costs clearly.
• Provide advice and sell approved retail banking products.
• Achieve individual sales, growth and cross-sell targets.

Responsibilities

• Proactively acquire customers and deliver sales against targets.
• Deliver professional customer service and resolve queries across touchpoints.
• Support lead generation and branch growth activities.
• Action and convert quality leads, maintain pipeline hygiene and reporting.
• Uphold governance, risk, and compliance standards (FAIS, AML/CFT, TCF, POPIA).
• Collaborate within the team to improve performance culture.

Skills

Sales

Customer service

Financial advisory

Cross-selling

Education

FETC Banking

FETC Finance

Job description

Absa is hiring a Customer Advisor to provide needs-based financial advice, sales, and service to individual retail banking customers. The role ensures compliance with FAIS, TCF and risk frameworks while supporting branch growth and digital adoption.

You will deliver consistent service across all channels, manage customer portfolios, and uphold Absa’s standards in a busy branch environment. The ideal candidate will conduct thorough financial needs analyses, explain product features clearly, and