Retail Assistant Manager - Vaughan Mills Mall

POP MART Americas Inc.; Wes-Kaap; On-site; CAD 29,000 - 36,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART Americas Inc. is seeking a Retail Assistant Manager in Scarborough Town to lead store operations and deliver an exceptional customer experience.

You will partner with the Store Manager to drive sales, coach a high-performing team, handle merchandising, inventory and daily tasks, and serve as Manager on Duty when needed. Responsibilities include developing staff, maintaining POP MART brand standards, and contributing to store performance through KPI tracking and proactive problem-solving

Qualifications

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high-performing retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.

Responsibilities

• Lead, coach, and retain a high-performing retail team; mentor Brand Associates and Sales Leads.
• Deliver an exceptional customer experience on the sales floor and reflect POP MART's premium brand.
• Partner to achieve sales goals and monitor KPIs, adjusting plans to improve results.
• Manage opening/closing, cash handling, safety, and compliance.
• Execute planograms and seasonal displays; maintain inventory accuracy.
• Promote POP MART brand and engage with local collector community.

Skills

Retail leadership

Team coaching

Customer experience

Education

High School Diploma or equivalent

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

Position: Retail Assistant Manager

Location: Scarborough Town

Department: Retail

Hourly: $20.95 - $25.95

Opportunity Overview: At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together. As an Assistant Store Manager, you'll play a critical leadership role in delivering an exceptional customer experience while supporting all aspects of store operations. You'll partner closely with the Store Manager to drive sales performance, develop a high-performing team, execute operational excellence, and ensure the store consistently reflects the POP MART brand. As a leader, you'll coach and develop team members, inspire a customer-first culture, and help create memorable experiences for collectors and first-time visitors alike. You'll also oversee daily operations, inventory, merchandising, and business performance while serving as Manager on Duty when the Store Manager is unavailable. This position reports directly to the Store Manager.

What you will achieve:

Leadership & Talent Development

Partner with the Store Manager to recruit, coach, develop, and retain a high-performing team. Lead, motivate, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition. Foster an inclusive, collaborative, and customer-first culture that reflects POP MART's values. Serve as Manager on Duty, making operational and customer service decisions while ensuring an exceptional store experience. Support onboarding, training, and performance development of new team members.

Customer Experience

Deliver an exceptional customer experience by leading from the sales floor and setting the standard for customer engagement. Inspire excitement around POP MART's artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations. Resolve customer concerns professionally while building long-term loyalty. Ensure every customer interaction reflects POP MART's premium brand experience.

Sales & Business Performance

Partner with the Store Manager to achieve sales goals and key performance indicators (KPIs), including: SalesConversionUnits Per Transaction (UPT)Average Transaction Value (ATV)Payroll productivityInventory accuracy. Analyze business results and identify opportunities to improve sales performance. Execute action plans to improve store performance and customer engagement. Promote new product launches, limited-edition releases, and seasonal campaigns.

Store Operations

Oversee daily store operations, including opening and closing procedures, cash management, safety, and operational compliance. Ensure company policies, procedures, and loss prevention standards are consistently followed. Maintain an organized, clean, and safe store environment. Support scheduling, daily task planning, and operational execution. Monitor inventory accuracy, shipment processing, replenishment, transfers, and stockroom organization.

Visual Merchandising & Inventory (Responsibilities may vary based on store volume.)

Execute POP MART visual merchandising standards and marketing initiatives. Install planograms, fixtures, promotional signage, and seasonal displays. Adjust merchandising based on inventory levels, sales trends, and business priorities. Partner with store leadership to maintain inventory accuracy through cycle counts, audits, and replenishment. Ensure back-of-house organization supports efficient store operations.

Brand & Community

Serve as a knowledgeable brand ambassador by staying current on POP MART's products, artists, characters, and company initiatives. Support in-store events, product launches, pop-up activations, conventions, Robo Shop operations, and new store openings. Build excitement within the local collector community while promoting POP MART's unique brand experience.

What you will need:

2+ years of retail leadership experience in a supervisory or management role. Proven ability to lead, coach, and develop high-performing retail teams. Strong understanding of retail operations, customer experience, and business performance metrics. Passion for delivering exceptional customer experiences. Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued. Strong leadership, communication, and interpersonal skills. Demonstrated ability to analyze business metrics and implement action plans that drive results. Excellent organizational skills with the ability to prioritize competing responsibilities. Comfortable working independently while making sound business decisions. Ability to adapt quickly in a fast-paced retail environment. High School Diploma or equivalent required. Must be at least 18 years of age.

What We Offer

• 401k
• health insurance
• PTO
• paid sick leave
• family leave

Growth opportunities

• on-the-job training
• leadership development
• stretch assignments to advance your career

Career development

opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.

Physical Requirements

• Must be able to stand and walk for extended periods throughout scheduled shifts.
• Must be able to frequently bend, reach, stoop, kneel, and climb ladders or step stools to stock and retrieve merchandise.
• Must be able to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.

Pay Range Details

The hourly pay range for this position is $20.95-$25.95 per hour. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications.

Equal Employment Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications. Reasonable Accommodation Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing [e-mail]. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Additional Statements

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Company Culture and Mission

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.